Best Buy Company, Incorporated: Competitive Strategies

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Best Buy is the largest consumer electronics retailer in the United States with fiscal 2018 sales over $42 billion. The company competes aggressively on price with rivals, such as Costco Wholesale, Sam’s Club, Walmart, and Target, but is also known by consumers for its first-rate customer service. Best Buy customers have commented that the retailer’s sales staff is exceptionally knowledgeable about products and can direct them to the exact location of difficult to find items. Best Buy customers also appreciate that demonstration models of PC monitors, digital media players, and other electronics are fully powered and ready for in-store use. Best Buy’s Geek Squad tech support and installation services are additional customer service features valued by many customers.

How would you characterize Best Buy’s competitive strategy? Should it be classified as a low-cost provider strategy, a differentiation strategy, or a best-cost strategy? Which one of the five generic competitive strategies best characterizes Best Buy? Explain your answer.

Please post your thoughts and answers based on personal and/or professional experience, textbook and course materials, and academic research. Then read and reply to at least two of your peers’ posts that are different or the same from your response. State the points from their response, which you agree or disagree, as well as your reasons for agreeing or disagreeing.

The initial discussion post should be a 300-word count minimum and 100-word count minimum for peer responses.

 

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