Introduction

Disagreements occur because we have differences of opinions, values, and goals. Solutions to disagreements require negotiation skills. While negotiating, the parties involved have to “generate options, brainstorm ideas, give and take, and attempt to get their mutual goals met” (Hocker & Wilmot, 2014, p. 249).

Reference

Hocker, J., & Wilmot, W. (2014). Interpersonal conflict (9th ed.). New York, NY: McGraw-Hill.

Demonstration of Proficiency

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

• Competency 1: Identify variables within an organizational structure that can promote conflict.
  • Identify the factors responsible for conflict within an organization.
• Competency 3: Apply appropriate strategies to reduce or resolve conflicts.
  • Describe a conflict resolution style appropriate for a conflict situation within an organization.
  • Explain conflict negotiation strategies appropriate for a conflict situation within an organization.
• Competency 4: Analyze the impact of conflict on relationship building in face-to-face, virtual, cyber, and group communication.
  • Explain how conflict affects an organization.
• Competency 5: Evaluate the outcome of proposed strategies of conflict resolution.
  • Determine the outcomes of conflict negotiation strategies for an organization.
• Competency 6: Communicate effectively in a variety of formats.
  • Write coherently to support a central idea in appropriate APA format with correct grammar, usage, and mechanics.

Preparation

Use the Capella library and the Internet to research conflict negotiation strategies and conflict resolution styles. Find at least three resources to use in this assessment to support your plan.

Instructions

You volunteer with an organization whose executive leadership has conflicted for almost a year in deep, fairly public ways, on a variety of topics. At first the conflict seemed to center on the types of events the organization sponsored, but more recently some members of the leadership team have been making accusations of bias based on race, culture, social status, and religion against other leadership members, including the director. The conflict is making it difficult for anyone to continue working with the organization.

The leadership team is composed of seven members. Six of the members, including the director, are women. There are two African-American members, including the only man on the team. There is one Hispanic member. The other four members, including the director, are Caucasian.

You have successfully handled small conflicts among the volunteers and staff in the past, and now they have asked you to step in and see if you can help resolve the conflict before it destroys the organization. Leadership has already agreed to bring you in to try and help the situation, but you know you need to have a solid plan for this undertaking.

Include the following in your conflict resolution plan:

• Identify the factors that may be responsible for causing the conflict.
• Explain how the conflict is affecting the rest of the organization.
• Describe the conflict resolution style you will use in this situation.
• Explain the conflict negotiation strategies you will try.
• Based on your chosen strategies, determine the likely outcome.

To facilitate the evaluation of your plan, format your plan according to APA guidelines.

 

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This family health assessment is a two-part assignment. The   information you gather in this initial assignment will be utilized for   the second assignment in Topic 3.

Develop an interview questionnaire to be used in a family-focused   functional assessment. The questionnaire must include three   open-ended, family-focused questions to assess functional health   patterns for each of the following:

1. Values/Health Perception
2. Nutrition
3. Sleep/Rest
4. Elimination
5. Activity/Exercise
6. Cognitive
7. Sensory-Perception
8. Self-Perception
9. Role Relationship
10. Sexuality
11. Coping

Select a family, other than your own, and seek permission from the   family to conduct an interview. Utilize the interview questions   complied in your interview questionnaire to conduct a family-focused   functional assessment. Document the responses as you conduct the interview.

Upon completion of the interview, write a 750-1,000-word paper.   Analyze your assessment findings. Submit your questionnaire as an   appendix with your assignment.

Include the following in your paper:

1. Describe the family structure. Include individuals and any     relevant attributes defining the family composition, race/ethnicity,     social class, spirituality, and environment.
2. Summarize the     overall health behaviors of the family. Describe the current health     of the family.
3. Based on your findings, describe at least     two of the functional health pattern strengths noted in the     findings. Discuss three areas in which health problems or barriers     to health were identified.
4. Describe how family systems     theory can be applied to solicit changes in family members that, in     turn, initiate positive changes to the overall family functions over   time.

Cite at least three peer-reviewed or scholarly sources to complete   this assignment. Sources should be published within the last 5 years   and appropriate for the assignment criteria.

Prepare this assignment according to the guidelines found in the APA   Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the   rubric prior to beginning the assignment to become familiar with the   expectations for successful completion. 

 

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Develop a solution to a specific ethical dilemma faced by a health care professional by applying ethical principles. Describe the issues and a possible solution in a 3-5 page paper.

Apply academic peer-reviewed journal articles relevant to an ethical problem or issue as evidence to support an analysis of the case.

Discuss the effectiveness of the approach used by a professional to deal with problems or issues involving ethical practice in a case study. 

Discuss the effectiveness of the communication approaches present in a case study.

Write clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics.Write following APA style for in-text citations, quotes, and references.

For this assessment, you will develop a solution to a specific ethical dilemma faced by a health care professional. In your assessment:

Access the Ethical Case Studies media piece linked in the Resources to review the case studies you may use for this assessment and select the case most closely related to your area of interest and use that case study to complete the assessment.      

Note: The case study may not supply all of the information you may need. In such cases, you should consider a variety of possibilities and infer potential conclusions. However, please be sure to identify any assumptions or speculations you make.

Identify which case study you selected, briefly summarize the facts surrounding the case study, and identify the problem or issue in the case study that presents an ethical dilemma or challenge and describe that dilemma or challenge.      

Use the three components of the ethical decision-making model (moral awareness, moral judgment, and ethical behavior) found in the Ethical Decision-Making Model media piece in the Resources to analyze the ethical issues.

Analyze the factors that contributed to the problem or issue.      

Identify who is involved or affected by the problem or issue.

Describe the factors that contributed to the problem or issue and explain how they contributed.

Cite and apply the journal article as evidence to support your critical thinking and analysis of the case.

Assess the credibility of the information source.

Assess the relevance of the information source.

Discuss the effectiveness of the communication approaches present in the case study.      

Describe how the health care professional communicated with others.

Describe the communication and communication strategies that were applied, both in creating and in resolving the problems or issues presented.

Assess instances where the professional communicated effectively or ineffectively.

Discuss the effectiveness of the approach used by the professional related to any problems or issues involving ethical practice in the case.      

Describe the actions taken in response to the ethical dilemma or challenge presented in the case study.

Summarize how well the professional managed professional responsibilities and priorities to resolve the problem or issue in the case.

Discuss the key lessons this case provides for health care professionals.

Apply ethical principles to a possible solution to the proposed problem or issue from the case study.      

Describe the proposed solution.

Discuss how the approach makes this professional more effective or less effective in building relationships across disciplines within his or her organization.

Discuss how likely it is the proposed solution will foster professional collaboration.

Needs to be original; no plagiarism.

 

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Demonstration of Proficiency

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

• Competency 1: Lead people and processes to improve patient, systems, and population outcomes.
  • Explain the ways in which leadership of people and processes was utilized while designing an intervention and its implementation.
• Competency 2: Make clinical and operational decisions based upon the best available evidence.
  • Justify decisions related to developing a professional product with relevant research, evidence, and best practices.
• Competency 3: Transform processes to improve quality, enhance patient safety, and reduce the cost of care.
  • Demonstrate process improvements in the quality, safety, or cost of care resulting from an intervention and related professional product.
• Competency 7: Implement patient-centered care to improve quality of care and the patient experience.
  • Demonstrate improvements in the quality of care and patient experience resulting from an intervention and related professional product.
• Competency 8: Integrate professional standards and values into practice.
  • Communicate professionally in clear, logically organized writing, using correct grammar, spelling, and APA style.

Important: You must complete all of the assessments in order for this course.

Preparation

Before submitting this assessment, you must have logged at least three direct-contact hours in CORE ELMS. These hours will include only the time that you spent working directly with patients, families, and/or community members to implement your intervention, collect and analyze data, and deliver your professional product to your target audience.

Instructions

For this assessment, you will develop and deliver a professional product to address the health problem defined in your first assessment to improve care and the patient experience. This will be delivered face-to-face to the individual or group that you have identified. Appropriate examples include development of a community education program focused on a particular health issue or a handout to help the elderly and their families understand their Medicare and Medicaid options. The product must be useful in a practice setting, relevant to your project, and designed to improve some aspect of care or the patient experience that can be used in your own practice, with your family or community.

Relevant products include but are not limited to:

• Patient education handout (such as a medication sheet).
• Patient safety plan.
• Process improvement in-service.
• Medicaid/Medicare patient coverage and finance guide.
• Teaching plan.

Your submission will consist of two parts: an APA-formatted paper providing your rationale and supporting evidence, and the professional product.

For the brief APA-style paper, one organizational option is:

• Summary of intervention and implementation:
  • What did you do?
  • How did you lead in terms of the processes used in the project?
    • With what participants?
  • Who were your interprofessional collaborators?
    • How did you lead them in this project?
    • What were your key findings?
• Evidence-based rationale for professional product development:
  • What professional product did you develop?
  • Why did you choose this type of product?
  • How does it align with your intervention?
  • How will the product help improve outcomes?
  • How will the product enhance the patient experience?
  • How does the product improve a process related to quality, safety, and/or cost of care?
  • How do relevant research, evidence, and best practices support your choice of professional product and approach?

For your professional product, you may choose to develop a deliverable that could be used in your care setting to communicate and sustain relevant improvements related to the intervention you carried out. The key is that the professional product is useful to the target audience (such as a large-print Medicaid/Medicare patient coverage and finance guide that is easy for the elderly and their families to use, or an easily implemented process improvement in-service for home care nurses).

Your brief paper and professional product will be assessed according to the following scoring guide criteria:

• Explain the ways in which leadership of people and processes was utilized while designing an intervention and its implementation.
• Demonstrate process improvements in the quality, safety, or cost of care as a result of a direct clinical intervention and newly developed professional product.
• Demonstrate improvements in the patient experience resulting from a direct clinical intervention and newly developed professional product.
• Justify decisions related to developing a professional product using relevant research, evidence, and best practices.
• Communicate professionally in writing that is clear and logically organized, with correct grammar, spelling, and use of APA style.

Additional Requirements

• Length of submission: APA-style paper should be 2–4 pages of content plus title and reference pages. There is no length requirement for your professional product. The type of deliverable you choose will determine its length and format.
• Number of references: Cite a minimum of 5 sources of scholarly or professional evidence that support your decisions and rationale in your APA-style paper. Resources should be no more than 5 years old.
• APA formatting: References and citations are formatted according to current APA style. Use appropriate APA citations (in-text and reference list) in the paper and professional product.

 

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Developing a Change Project – Part I

Identify the change project topic and identify why it is a problem (provide details). Identify the stakeholders (both internal and external) and summarize the benefits of the change project as well as the benefits and challenges associated with internal and external stakeholders.

All submissions must have a minimum of two scholarly references to support your work. 

Examples of work to show mastery:

• 1-2 page paper – APA format

 

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