Competency

Analyze project management processes, scope, and the project management life cycle within a range of projects.

Scenario Information

You are assuming the role of the project manager for a company called SuperPacks to provide a new backpack product with a built-in refrigeration pouch and radio module. Your customer for this project is the U.S. Army, Ground Forces and Special Operations. As the project manager for your team, you will be submitting to your manager a project management report.

Instructions

Part I – Project Scope Document

You will take on the role of Project Manager. As such, you will determine the project scope and project schedule for SuperPacks. This task has two parts. In the FIRST part, you will use the Project Scope Document Template to develop your project scope document. In the SECOND part, you will use Tab 2 of the Project Schedule Template to develop your project schedule and include it with your written analysis. Tab 2 will provide you with the unexpected events information needed to complete your analysis.

Develop the project scope document to include the following information:

• Project description
• Project assumptions
• Project goals
• Project constraints (if any)
• Project limitations
• Project milestones
• Project risks (initial assessment)

The Project Scope needs to be developed prior to any analysis of unexpected events.

Part 2 – Analysis of Unexpected Events

In this second part of your task as Project Manager, provide an analysis of unexpected events to your management using the Project Schedule Template (the unexpected events are located in Tab 2 of the document). In your analysis, you should discuss the following:

• Four areas affected by these unexpected events.
• Three of the areas of the project affected by the events should include changes to the budget, human capital, and impact to schedule.
• Identify one additional area affected by these events.

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  Competency

Apply statistics to different quality methods in healthcare.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services and
• Consumer physician referral      services

Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.

Scenario Continued

Your CEO has requested that you provide employee training on Quality Improvement. You have done an initial survey of patient satisfaction, and the CEO has asked you to explain how the data will be analyzed, using this initial data.

Given the variety of complaints coming from both employees and patients, it is critical for everyone to understand the importance of conducting the survey and obtaining solid data. 

Instructions

You are to create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data. The memo should include an explanation of each of the statistical results. In particular, you should be able to explain what the results mean to the facility.

Determine the percentages of the following:

• Percent who responded with a 5      (Great) on “Overall impression of the visit”
• Percent who responded with a 2      (Fair) or 1 (Poor) on “Overall impression of the visit”
• Percent who responded with a 5      (Great) on “Willingness to return”
• Percent who responded with less      than 5 on “Willingness to return”
• In the area of “Facility and      Convenience,” which indicator had the highest percentage of 5 (Great)      responses? Which had the lowest?
• In the area of “Staff,”      which indicator had the highest percentage of 5 (Great) responses? Which      had the lowest?

What is the mean waiting time in the reception area?

What is the mean waiting time to see a healthcare professional?

Microsoft Word has many memo templates. In your memo, be sure to address each statistical analysis and what it means to the facility. Why ask these questions? How could the data be used for quality improvement?

NOTE – APA formatting, and proper grammar, punctuation, and form required.

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 Competency

Evaluate the role and importance of the patient experience.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

• Emergency room      services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic      services
• Some      rehabilitation therapies
• Inpatient pharmacy      services
• Geriatric      services and
• Consumer      physician referral services

Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.

Scenario Continued

The Public Information Officer for Chaparral Regional Hospital as contacted you requesting information for the employee newsletter. In particular, she would like you to write a short article with an accompanying infographic detailing the role and importance of the patient experience when working towards quality improvement.

Instructions

The article should address the role and importance of the patient experience in healthcare when working towards quality improvement. Both the article and the infographic should include appropriate information and graphics.

The goal of the article is to provide the reader with valuable information and enlighten them about the subject. Therefore, your article should be more persuasive than academic. In the article, you will address the role of the patient experience in healthcare and its importance. 

1.Discuss the role of the patient experience in relation to the hospital services listed.

2. Provides an infographic related to the patient experience.

3. Provides the importance of the patient experience.

4.Critiques the relationship of the patient experience and quality improvements.

APA formatting for the article, and proper grammar, punctuation, and form are required. 2 pages 

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Instructions

LTD Acceptance is a private property and auto insurance carrier that specializes in sports cars and motorcycles. This organization is owned by LTD Capital, a large equity group with over 15 holdings. LTD Acceptance is the parent company’s single largest holding as it drives 70% of total revenue. Due to the inherent risk involved in that segment of the market, many of LTD Acceptance’s competitors do not offer policies for sports cars or motorcycles. This market segment is underserved which is why the organization has 20,000 active policies for a sports car or a motorcycle.

LTD is headquartered in Houston, TX. LTD does not sell insurance directly to the public. Instead, it uses third-party agents to sell its policies. LTD handles all customer service needs including claims intake, policy services, and general questions. The company operates in four states: California, Texas, Louisiana, and Florida. Currently, LTD does not have an active system in place to ensure that its agents are in fact using LTD guidelines to screen potential policyholders. However, no evidence of negligence has emerged so far as the organization has yet to have a year in which it was not profitable. LTD has also had the good fortune of not suffering losses because of natural disasters or catastrophic events.

LTD Acceptance has 18,000 active policies in its book of business, and the firm is yet to experience a year period with high loss ratios. To increase its profitability ratios, LTD has invested the premium dollars across various asset classes. LTD’s Chief Financial Officer (CFO) believes the organization should take a calculated risk and allocate the assets more aggressively. As the senior risk analyst, you have carefully analyzed the organization’s numbers and strongly believe that LTD’s favorable loss ratios are a result of chance and not through the sensible use of the firm’s systematic framework for managing risk. You also believe the CFO is purely looking at the rewards and not the risks. Therefore, you do not believe the firm should increase risk exposures at this time.

To convey your point of view, you have decided to conduct a cost-benefit analysis report which should include the following:

• For this report, provide an introduction which discusses the relationship between risk and reward. Using the information provided in the background of this case, explain why the organization may appear to be in a better position on paper than it really is.
• Include at least two ways how each party listed below can be adversely impacted if the organization suffers losses as a result of a more aggressive approach.     
  • Policyholders
  • Shareholders
  • Vendors
  • Creditors
  • Employees
• Also include a discussion on how effective financial management aligns with overall risk management.
• Your conclusion should highlight how the risk assumed in an organization’s activities should be consistent with its long term goals. All business activities include inherent risks. Thus, all the activities and risks the firm takes should help them reach their long-term goals. If the managers engage in activities that create risks outside of this scope, it can create problems. For instance, most firms have the goal of driving sustainability. However, if they are highly leveraged, then seeking additional credit for a project can derail the long term goal of sustainability.
• Please include 2 references 
• 2 pages

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