CompetencyExamine basic descriptive statistics, and demonstrate results using calculated values and statistical charts.
InstructionsScenario

 (Information repeated for deliverable 01, 03, and 04) A major client of your company is interested in the salary  distributions of jobs in the state of Minnesota that range from $30,000  to $200,000 per year. As a Business Analyst, your boss asks you to  research and analyze the salary distributions. You are given a spreadsheet that contains the following information: A listing of the jobs by title The salary (in dollars) for each job The client needs the preliminary findings by the end of the day, and your boss asks you to first compute some basic statistics.
Background information on the Data The data set in the spreadsheet consists of 364 records that you  will be analyzing from the Bureau of Labor Statistics. The data set  contains a listing of several jobs titles with yearly salaries ranging  from approximately $30,000 to $200,000 for the state of Minnesota.
What to Submit Your boss wants you to submit the spreadsheet with the completed  calculations. Your research and analysis should be present within the  answers provided on the worksheet.

 

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 Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

• Emergency room      services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic      services
• Some      rehabilitation therapies
• Inpatient      pharmacy services
• Geriatric      services
• Consumer      physician referral services

Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.

Scenario Continued

You started inviting various members of the organization to join you in the QI development team. You received an email back from the Chief Financial Officer who questioned the value of surveying patient satisfaction. You must craft an email response to her explaining the role of patient satisfaction in quality improvement and why it is important.

Instructions

Your email should use proper email formatting (including subject line description) and contain language appropriate to the receiver.

Emails are typically formatted in the following way:

1. Begin with a greeting

2. Thank the recipient

3. State your purpose

4. Add your closing remarks

5. End with a closing

Although an email does not typically include citations, you may have to provide support for your statements, particularly those that involve numerical statistics and quotes from other sources. You would cite this per APA in your email.

  

Deliverable 3 – Patient Satisfaction in Quality Improvement

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services
• Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.

Scenario Continued

You started inviting various members of the organization to join you in the QI development team. You received an email back from the Chief Financial Officer who questioned the value of surveying patient satisfaction. You must craft an email response to her explaining the role of patient satisfaction in quality improvement and why it is important.

Instructions

Your email should use proper email formatting (including subject line description) and contain language appropriate to the receiver.

Emails are typically formatted in the following way:

1. Begin with a greeting
2. Thank the recipient
3. State your purpose
4. Add your closing remarks
5. End with a closing

Although an email does not typically include citations, you may have to provide support for your statements, particularly those that involve numerical statistics and quotes from other sources. You would cite this per APA in your email.

Grading Scale 

2 pages

Correctly defines patient satisfaction.

Discusses the importance a patient satisfaction survey.

Correctly defines examples of the relation of patient satisfaction and quality improvement.

Clearly provides sample questions that measure patient satisfaction.

 

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Scenario Information

You are assuming the role of the project manager for a company called SuperPacks to provide a new backpack product with a built-in refrigeration pouch and radio module. Your customer for this project is the U.S. Army, Ground Forces and Special Operations. As the project manager for your team, you will be submitting to your manager a project management report.

Instructions

Work Breakdown Schedule

As the project manager, your role is to track and manage the projects you are working on; creating a Statement of Work and a Work Breakdown Structure are tools that can help you manage a project or projects. Below you will create a Statement of work consisting of the basics of the project(s) you are working on. Consider this similar to a business or marketing report, but this will define the project, project scope, and overall strategy of the project.

Part One
Statement of Work (SOW) Document:

Develop the project Statement of Work document to include the following information:

• Business need
• Product scope description
• Strategic plan

Part Two
As part of your Statement of Work for your project, you will create a Work Breakdown Structure (WBS). The WBS allows for project managers to compose all tasks of the projects into smaller components to ensure a more manageable project(s).

Develop the project Work Breakdown Structure using the WBS Template. 

 

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Competency

Explain the basic models of quality improvement in healthcare.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services
• Consumer physician referral      services

Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.

Scenario Continued

The CEO has met with you to let you know that some members of the Board of Directors are questioning the value of developing a quality improvement plan. She has asked you to create an executive summary and an information sheet to be included in the next Board packet.

Instructions

Topics for the executive summary should include:

1. What is a Quality Improvement      plan?
2. Why do healthcare facilities      create improvement plans?
3. Why would you recommend the      facility create and implement a QI plan?

NOTE – APA formatting for the reference list, and proper grammar, punctuation, and form required.

After completing the Executive Summary, you will create a one-page information sheet for the Board that they can use to answer questions about QI plans.

1. The information sheet should give      your CEO and the Board of Directors enough information to have an educated      conversation with patients and other stakeholders on the value of QI      plans.
2. Make sure to use audience-specific      language and tone on your information sheet. Remember, you are writing      this information sheet for your CEO and the Board of Directors.
3. Be creative, and make your      information sheet fun and organized.

   

 

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