“For Michael I”Flowers Galore (FG) has been in business for several years. FG is open Monday-Friday with hours from 9 a.m. until 6 p.m. Saturdays, FG is open from 9 am until 2 pm. FG is the only flower shop in this small rural town. FG offers custom and pre-made flower arrangements along with an assortment of gifts and greeting cards. Flowers are provided for local weddings, funerals, and other special occasions. Deliveries are offered within a surrounding 20 mile area for special rates (ranging from $5 to $25 depending on the distance). Anna, the owner of FG, has had the business off and on for the past 5 years. During this period, she sold the business only to get it back a year later when the new owners were unable to make the monthly payments. Anna is now working full time and has hired three part-time employees to operate the business while Anna devotes most of her time to her full-time job. Some of her earnings help keep the business afloat.For pricing purposes, Anna has marked up flowers 250%, plants 300%, and other items at 200%.FG has been struggling financially to keep afloat in recent months. Despite decent sales, it has been very difficult for Anna to make the monthly payments such as rent, telephone, and utilities. It has not been unusual for the employees to be paid a week or so late. Anna needs some financial advice. She has provided you with some recent information (see appendix) that should be useful in answering the following questions:1.

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January 30, 2015: Tablets just got a lot more useful after Microsoft released the final versions of Office for Android, which followed a similar release on the iPad. http://www.informationweek.com/software/productivity-collaboration-apps/microsoft-outlook-office-on-ios-and-android-first-look/d/d-id/1318881. Ask students to read the short post and answer the following:

(1) Could tablets change how people do their work?

(2) Think of a specific job that would be changed to a large degree by using Office on the tablet rather than a laptop. How would that job be changed?

(3) Would a tablet provide an excellent tool for reengineering that job?

(4) Outline a possible new workflow that would be enabled to help make the job easier or more productive.

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Please write it in APA format with minimum of 150 words and also attach professional references.

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January 29, 2015: Microsoft has released Office for Tablets, which can have powerful implications on infrastructure decisions. Have students read the article at http://www.informationweek.com/mobile/mobile-applications/microsoft-office-arrives-on-android-tablets-/d/d-id/1318861?itc=edit_in_body_cro and ask them to think of a situation in which a firm would provide Android tablets to managers who travel quite a bit. Ask them the following:

(1) Would the absence or presence of Office on tablet platform affect the decision?

(2) Given the roll-out, how would a tablet now be more attractive than a thin laptop for the travelers?

(3) Would the pricing model have an impact on the screen size that you would choose to provide to the travelers?

(4) What infrastructure decision would you make in the area of soft keyboards versus keyboard cases with real keys? Would keyboard size enter into your decision-making?

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Janson’s Department Store in​ Stark, Ohio, maintains a successful catalog sales department in which a clerk takes orders by telephone. If the clerk is occupied on one​ line, incoming phone calls to the catalog department are answered automatically by a recording machine and asked to wait. As soon as the clerk is​ free, the party who has waited the longest is transferred and serviced first. Calls come in at a rate of about 11per hour. The clerk can take an order in an average of 4.0minutes. Calls tend to follow a Poisson​ distribution, and service times tend to be negative exponential.

The cost of the clerk is $10 per​ hour, but because of lost goodwill and​ sales, Janson’s loses about

$25 per hour of customer time spent waiting for the clerk to take an order.

​a) The average time that catalog customers must wait before their calls are transferred to the order clerk​ =  minutes ​(round your response to two decimal​ places).

​

b) The average number of callers waiting to place an order​ = callers ​(round your response to two decimal​ places).

The present total cost per hour​ (service costplus+waiting cost) = $per hour ​(round your response to two decimal​ places).

​

c) Janson’s is considering adding a second clerk to take calls. The store’s cost would be the same $8

per hour. The total cost​ (service costplus+waiting cost) = $per hour ​(round your response to two decimal​ places).

By hiring the second​ clerk, the total cost savings per hour for​ Janson’s = $

per hour ​(round your response to two decimal​ places).

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