January 29, 2015: Microsoft has released Office for Tablets, which can have powerful implications on infrastructure decisions. Have students read the article at http://www.informationweek.com/mobile/mobile-applications/microsoft-office-arrives-on-android-tablets-/d/d-id/1318861?itc=edit_in_body_cro and ask them to think of a situation in which a firm would provide Android tablets to managers who travel quite a bit. Ask them the following:

(1) Would the absence or presence of Office on tablet platform affect the decision?

(2) Given the roll-out, how would a tablet now be more attractive than a thin laptop for the travelers?

(3) Would the pricing model have an impact on the screen size that you would choose to provide to the travelers?

(4) What infrastructure decision would you make in the area of soft keyboards versus keyboard cases with real keys? Would keyboard size enter into your decision-making?

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Janson’s Department Store in​ Stark, Ohio, maintains a successful catalog sales department in which a clerk takes orders by telephone. If the clerk is occupied on one​ line, incoming phone calls to the catalog department are answered automatically by a recording machine and asked to wait. As soon as the clerk is​ free, the party who has waited the longest is transferred and serviced first. Calls come in at a rate of about 11per hour. The clerk can take an order in an average of 4.0minutes. Calls tend to follow a Poisson​ distribution, and service times tend to be negative exponential.

The cost of the clerk is $10 per​ hour, but because of lost goodwill and​ sales, Janson’s loses about

$25 per hour of customer time spent waiting for the clerk to take an order.

​a) The average time that catalog customers must wait before their calls are transferred to the order clerk​ =  minutes ​(round your response to two decimal​ places).

​

b) The average number of callers waiting to place an order​ = callers ​(round your response to two decimal​ places).

The present total cost per hour​ (service costplus+waiting cost) = $per hour ​(round your response to two decimal​ places).

​

c) Janson’s is considering adding a second clerk to take calls. The store’s cost would be the same $8

per hour. The total cost​ (service costplus+waiting cost) = $per hour ​(round your response to two decimal​ places).

By hiring the second​ clerk, the total cost savings per hour for​ Janson’s = $

per hour ​(round your response to two decimal​ places).

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Janice Menovich, a nurse manager on an oncology unit, is trying to increase the skill mix from 50% registered nurses (RNs) to 62% RNs. Nurse Menovich believes that it is essential to have a high percentage of RNs because of the chemotherapy that they are required to administer. Jessie Salee, a nurse manager on a surgical unit, is also trying to increase the skill mix of RNs from 50% to 55%. Nurse Salee believes that it is important because of the increasing condition severity levels and decreasing time in the recovery room, especially on the 3-11 PM shift.

The vice-president of nursing has announced that there will be a small increase in RN positions (approximately five new RN positions) and that she would like proposals from the managers on how to allocate the scarce resources in the best possible way. Nurse Menovich decides that she needs all five positions and writes up a detailed report, which she gives to the vice president of nursing. She makes an appointment with the vice president of nursing to follow up on the memorandum. The vice president of nursing asks Nurse Menovich whether she can negotiate for fewer RN positions so that Nurse Salee’s unit also can be allocated new positions. Nurse Menovich states that she can prove why she needs the RN positions more than Nurse Salee and that she will do what it takes to obtain the positions for her unit.

1.Which type of conflict is described in this case study?

2. What conflict management strategy or mode is Nurse Menovich using to get all of the RN positions?

3.What conflict resolution strategies could Nurse Salee use to engage in a win-win situation?

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Janet is an active 50 year old runner and she has been running for almost all her life. She visited her local physician for chronic concern of joint pain. After several visits, the physician is unable to diagnose her because she is showing symptoms of several disorders of the joints – arthritis, rheumatoid arthritis, osteoarthritis and bursitis. What are some similarities and differences between these disorders?

There may be many contributing factors to Janet’s joint pain so the physician would need to advise her as to how to proceed. The running may have contributed to it but is has also been suggested that it is beneficial to run to prevent stiffening joints, etc. It may be that the location where Janet runs is not a good surface (maybe the road is rocky, uphill, etc.) It could also be due to her age because as we get older our joints tend to weaken and get stiffer. All of these factors need to be taken into consideration before an assessment and treatment plan can be made. There may be alternative forms of exercise that Janet can do instead of running that are just as beneficial.

 Please write 3-4 well-written sentences

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