Imagine yourself to be a microbial pathogen, tell us the reason for your choice, and describe in detail the structures you would like to have in order to live in the habitat of your choosing and the factors needed to cause infection of a specific organ in humans.

 

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Imagine yourself as just being appointed the Chief Patient Experience Officer of your hospital. You have been charged by the board and CEO of the hospital to create a new systems approach for the hospital that will meet the patient’s needs, priorities and expectations in a manner that exemplifies the values of respect, compassion, justice, and community pride.

Your plan should include:

• A method of determining who the customer is.
• What the customer wants.
• How the hospital will meet those needs and desires.
• How you will measure customer satisfaction.
• The data capture modalities you will use, such as qualitative or quantitative methods to obtain the information.
• How you will communicate the results of this new program to the world.

Instructions

Create a PowerPoint® presentation at least 15-20 slides in length that discusses your planned proposal. Each process should be outlined in 2–4 slides. Include detailed speaker’s notes that describe your program, which should include your answers to the questions below. Be sure to include references and citations from at least five sources. Your PowerPoint presentation needs to be visually appealing, to catch your audience’s attention, as your goal is to promote your program to the health care organization groups and people attending.

Requirements

1. Outline the current customer experience efforts and how these efforts could be improved with an organized effort.
2. Explain how Affordable Care Act provides financial incentives in the form of performance-based bonuses or penalties based on the efficiency, effectiveness, and satisfaction with hospital services.
3. Thoroughly analyze how your new systems approach for the hospital will satisfy all stakeholders and how we will improve results, measure success, and communicate the results to the world? Provide a step-by-step plan for implementation of your proposal.
4. Describe how the new systems approach for the hospital will meet the patient’s needs, priorities and expectations in a manner that exemplifies the values of respect, compassion, justice, and community pride in the hospital. 

This project will be presented in PowerPoint style, as you will be submitting your proposal to this group of hospital employees, board members, and interested citizens and groups.

 

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Imagine yourself as a hospital administrator ready to undertake a new quality improvement program for your hospital. In the previous assignment in unit two you explained the history and evolution of quality improvement programs to your employees and detailed how current operations management theory can help in the implementation of any new program developed. Through that effort you prepared the team for development of a new plan for the hospital that will improve patient outcomes for the facility.

Instructions

In this compare-contrast assignment you and your team will decide which approach to use to implement your plan of action. The team has narrowed the approach down to a total quality management strategic approach or management by objectives operations strategy or other proactive continuous quality improvement measures. Weigh the advantages and disadvantages of at least two approaches and decide on the approach the facility will use moving forward with the plan.  Explain some of the elements involved in successful healthcare quality improvements efforts. Examine the strategic and tactical planning issues relevant to marketing, opportunity assessment, and external environment analysis in the two approaches. Provide a recommendation for the best quality improvement approach for the facility.

Your paper should be at least 4 pages (not including the title or reference pages) long following APA 6th edition formatting, with a word count of at least 1000. 

Requirements

●     Weigh the advantages and disadvantages of at least two approaches and decide on the approach the facility will use moving forward with the plan.  You will compare and contrast two operational management theories that could help in the implementation of quality improvement programs.

●     Examine the strategic and tactical planning issues relevant to marketing, opportunity assessment, and external environment analysis in the two approaches.

●     Provide a recommendation for the best quality improvement approach for the facility.

●     The assignment should follow the conventions of Standard English (correct grammar, punctuation, and spelling).

The assignment should be double spaced and must use a 12 point and Times New Roman.

 

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Imagine yourself an archaeologist trying to identify ancient chiefdoms in the Middle east after excavating Mesoamerican sites. What similar and different lines of evidence for ranking and political alliance might you find in the two contexts?

 

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iMAGINE You work in a Hospital where, since last fiscal year, there is a budget deficit related to the reimbursement of payments for medical services offered in the medical-surgical area. This is because patient stays have been prolonged by complications related to nosocomial infections and hospital-acquired conditions. The medical plans have decided not to pay for these events related to the quality of the service and not with the reason or the diagnosis of admission of the patient.

These conditions or events include urinary tract infections in patients with urinary catheters, adverse reactions due to errors in Drug Administration, and the development of pressure ulcers in bedridden patients. This shortfall shows an economic loss of more than $1 million, which negatively affects the future recruitment of more nursing professionals and the acquisition of new equipment.

Imagine you are the manager of the medical-surgical area responsible for developing and establishing corrective action measures to amend the negative budgetary impact on your area.

you have a total of 100 beds, distributed in three subunits: medicine, 45 beds; Surgery, 35 beds; and intensive, 20 beds.

Consider the intensity of care in each subunit. The total number of staff assigned is: 30 RN BSN Nurses, 20 LPN nursing professionals, and 15 nursing professional assistants for the entire medical-surgical area. The staff works full-time and is interested in changing from eight hours to 12 hours per work shift.

The unit will not be able to recruit more nurses and you must demonstrate a plan of action in the implementation of corrective measures in the face of the economic loss related to the impact of the clinical services offered in your units.

**** Determine, how you would distribute the nursing staff in each medical-surgical subunit AND Explain your reasoning taking into account the limitation of fiscal and economic resources. Consider and highlight the following factors in your writing: the work shifts of these units, the stratification of the patients per unit, the direct care time required by the patients in the different units, the specific functions or roles Staff, skills and knowledge of staff by academic degree, workload and resources in different units, etcetera.

Describes what strategies you would implement to work with events that negatively impact the provision of nursing services and those that cause prolonged patient stay.

How do you consider that these strategies developed will promote the reduction of unnecessary expenses in the stays of the patients admitted in the medical-surgical unit?

 

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