In this assignment, you will be using a weighted decision model (also known as a weighted matrix) to help a company select a new CRM system. 

Use the information given below and construct a weighted matrix model that accounts for all information to help the company make the most appropriate choice.

Begin by reading the article titled: Constructing a Weighted Matrix.

• Borysowich, C. (2006). Constructing a weighted matrix (Links to an external site.). Toolbox Tech. Retrieved from 
• https://it.toolbox.com/blogs/craigborysowich/constructing-a-weighted-matrix-112306

You may also want to familiarize yourself with CRM selection criteria. 

• SelectHub. (2018). CRM software selection quick start guide (Links to an external site.). [Weblog] Retrieved from 
• https://selecthub.com/customer-relationship-management/crm-software-selection-quick-start-guide/

Video to help on youtube

 https://www.youtube.com/watch?v=MJsWEMDhRQ8 

The company is evaluating several facets of CRM systems. These facets and their relative importance are listed below:

Each vendor’s ability to meet these criteria is rated on a scale of 1 to 5. With 5 indicating good alignment, and 1 indicating poor alignment.

Assignment Requirements:

• Create a weighted decision model that evaluates these CRM systems.
• Include a copy of your Microsoft Excel file that includes this model.
• In one page briefly describe the evaluation and make a recommendation to the company on the system that they should select.

 

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In this assignment, you will combine the previous four (4) assignments into a proposal that you could present to the executive leadership and board members. You will argue the value of the change management plan to the overall success of the organization. Add to your previous submissions a plan for sustaining the change in the long run.

Write a six to ten (6-10) page paper in which you:

Section I: Organization: Describe the organization and comment on the HR change that the organization should make. Utilize effective diagnostic tools to assess the organizations ability to change. Support assertions with theoretical evidence.

1. Describe the company in terms of industry, size, number of employees, and history.
2. Analyze in detail the current HR practice, policy, process, or procedure that you believe should be changed.
3. Formulate three (3) valid reasons for the proposed change based on current change management theories.
4. Appraise the diagnostic tools that you can use to determine an organization’s readiness for change. Propose two (2) diagnostic tools which you can utilize to determine if the organization is ready for change. Defend why you believe the diagnostic tools selected are the best choice for diagnosing change in the organization.
5. Using one (1) of the diagnostic tools you selected, assess the organization’s readiness for change.
   1. Provide results of the diagnostic analysis
   2. Explain the results
6. Interpret whether or not the organization is ready for change. Substantiate your conclusion by referencing current change management theories.

Section II: Kotter Change Plan: Utilizing the Kotter eight (8) step method of change, create a solid change management plan for the HR initiative you identified as requiring improvement.

1. Ascertain how each of the steps applies to your specific organization.
2. Develop a strategy that illustrates how you would address each of the eight (8) stages of change:
   1. Establishing a sense of urgency
   2. Creating coalition
   3. Developing vision and strategy
   4. Communicating the vision
   5. Empowering broad-based action
   6. Generating short-term wins
   7. Consolidating gains and producing more change
   8. Anchoring new approaches into the culture

Section III: Resistance and Communication: Research methods of minimizing resistance to change and create plan to address resistance within your change management initiative.

1. Diagnose the reasons for resistance to change.
2. Interpret the potential causes of resistance in the organization. Identify and describe three (3) potential causes of resistance to your change plan. Identify and describe three (3) potential sources of resistance to your change plan.
3. Create a plan for minimizing possible resistance to your change management plan.
4. Elaborate on the relationship between resistance to change and communication.
5. Evaluate three (3) communication strategies.
6. Recommend one (1) communication strategy that would be applicable to your organization. Diagnose why this communication strategy is best for your organization.
7. Create a solid communication plan for your change initiative.

Section IV: Sustaining Change: Research methods of sustaining change in organizations and create a plan for sustaining proposed change.

1. Recommend two (2) strategies for sustaining change:
   1. Diagnose the two (2) theories from a scholarly perspective
   2. Evaluate why the strategies selected are viable for the organization

Section V: Presentation: Create a visually appealing and informative presentation espousing the importance of the change management plan you developed.

1. Create a ten to fifteen (10-15) slide PowerPoint presentation to submit to executive leadership and board members outlining and describing your recommended change. Include the following criteria:
   1. Be creative in your design so that is appealing to others.
   2. Ensure that all of the MAJOR points of the plan are covered.
   3. Create bulleted speaking notes for your presentation to the shareholders in the Notes section of the PowerPoint. Note: You may create or assume any fictitious names, data, or scenarios that have not been established in this assignment for a realistic flow of communication.
   4. Use a professional technically written style to graphically convey the information.
   5. Create a video of yourself presenting the presentation to key stakeholders. Note: View the “Creating a Presentation for Your Course” playlist, located here for tutorials on creating and submitting video assignments.

Section VI: References: Utilize good scholarly research skills and writing skills to develop a solid change plan and presentation.

1. Use at least ten (10) quality academic resources in this assignment. Note: Wikipedia and other similar Websites do not qualify as academic resources
2. Write clearly and concisely about managing organizational change using proper writing mechanics.

The specific course learning outcomes associated with this assignment are:

• Evaluate the reactions to change including identifying signs of resistance and approaches to managing it.
• Evaluate strategies for communicating change.
• Use technology and information resources to research issues in managing organizational change.
• Write clearly and concisely about managing organizational change using proper writing mechanics.
• Evaluate strategies for communicating change.

 

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 In this assignment, you are to use the same corporation you selected and focused on (Best Buy) for Assignments 1, 2, and 3.

Previous assignments have been attached

Consider the corporation you have selected to use in your first three assignments. Identify one of the firm’s major competitors that you would consider working for.

Research the corporation on its own Website, the public filings on the Securities and Exchange Commission EDGAR database (http://www.sec.gov/edgar.shtml), in the University’s online databases, and any other sources you can find. The annual report will often provide insights that can help address some of these questions.

You will do a 15 minutes presentation to the Board of Directors of the corporation. Develop an eight to twelve slide PowerPoint presentation with detailed speaker notes  based upon Assignments 1 through 4. You may choose to compare your chosen corporation to a major competitor with whom you would like to work. You will make recommendations to the Board of Directors based upon your analysis and decision on why the corporation remains or is not a good fit for you.

Determine the impact of the company’s mission, vision, and primary stakeholders on its overall success as a competitive employer in the industry.

Create a SWOT analysis for the company to determine its major strengths, weaknesses, opportunities, and threats.

Based on the SWOT analysis, outline a strategy for the company to capitalize on its strengths and opportunities, and minimize its weaknesses and threats.

Discuss the various levels and types of strategies the firm may use to maximize its competitiveness and profitability.

Outline a communications plan the company could use to make the strategies you recommend above known to all stakeholders.

Develop an executive level Power Point presentation with 8 -12 slides with detailed speaker notes and appropriate graphics or professional video.

Assess efforts by this corporation to be a responsible (ethical) corporate citizen and determine the impact these efforts (or lack thereof) have on the company’s bottom line. Provide specific examples to support your response.

Use at least three (3) quality references. Note: Wikipedia and other Websites do not quality as academic resources.

References must be submitted on a Works Cited page using SWS. Please take a moment to review the SWS documentation for details.

The specific course learning outcomes associated with this assignment are:

• Determine ways in which the vision, mission, and stakeholders of a firm impact that firm’s overall success.
• Identify how the six segments of the general environment affect an industry and its firms.
• Identify the five forces of competition.
• Analyze the external environment for opportunities and threats that impact the firm.
• Analyze the internal environment of a company for strengths and weaknesses that impact the firm’s competitiveness.

 

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 In this assignment, students are required to answer any of the following 5 questions in 3-5 pages. Points will be earned based on clarity of ideas, good examples, organization of paper and good reference and grammar. 1. What changes must occur in society’s expectation of police for problem oriented policing to become the norm? 2. Is the premise that police work constitutes many varied problems , rather than the relatively monolithic challenges of responding to crime and disorder valid? 3. Is problem oriented policing sufficiently pragmatic for police to adopt routinely? 4. Is problem oriented policing sufficiently scientific in its theory and in evidence of its effectiveness to justice its practice? 

references to find theories to support responses  Environmental Criminology and Crime AnalysisISBN: 1317487109

 

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