Nursing professionals do not only communicate with others within their organizations—often, they are also the first point of contact with patients. Thus, nursing professionals need superior communication skills to explain procedures and medication instructions, as well as to listen to what patients need to say.

  

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

• Competency 2: Describe the concepts, processes, and tools required to conduct comprehensive health assessments for individuals, families, communities, and populations.       
  • Recommend evidence-based strategies to improve nurse-client/patient communication.
  • Explain how nurse-client/patient communication strategies consider individual demographics.
• Competency 3: Explain the internal and external factors that can affect the health of individuals, families, communities, and populations.       
  • Describe the types of communication that occur between nurses and clients/patients.
  • Explain the factors that influence the communication experience between nurses and clients/patients.
  • Explain how the client/patient communication experience can impact health care outcomes.

Prepare a 3–4-page report on nurse-patient communication in which you address types of communication, factors that influence the communication experience, and how the patient experience affects health outcomes. Recommend evidence-based strategies to improve nurse-patient communication and explain how the strategies consider patient demographics.

Assessment Instructions 

  

Imagine that, in an effort to reduce the number of patient complaints about nursing staff, organizational leadership has asked your department to prepare some preliminary research on a number of different topics. Your topic is patient communication, such as the following:

• The types of communication that take place between nurses and patients.
• The factors that can influence both positive and negative experiences.
• How the experience can impact health care outcomes.
• Strategies that can improve the communication between nurses and patients.

Preparation

Search the Capella library  or the Internet for peer-reviewed journal articles or other professional resources on the topic of effective communication with patients. You will need at least 3 resources to support your work in this assessment.

Directions

Prepare a report on patient-nurse communication in which you include the following:

• Describe the types of communication that take place between nurses and clients/patients. Do not forget to consider types of communication beyond verbal and written on paper.
• Explain the factors that influence positive and negative experiences during the communication process. (Hint: Consider the experiences of both the client/patient and the nurse. Also, consider things such as age, gender, culture, and so on, of both the client/patient and the nurse.)
• Explain how the client/patient experience can impact health care outcomes.
• Recommend evidence-based strategies for improving communication between client/patients and nurses.
• Explain how the strategies consider different client/patient demographics.

Format this assessment as a report that you would give to your supervisor. It may be helpful for you to review how your organization formats internal reports and incorporate your findings. You are still required to adhere to APA guidelines for in-text citations and references, as well as for formatting your reference page.

Additional Requirements

• Include a title page and a reference page.
• Ensure your assessment is 3–4 pages in length.
• Use double-spaced, 12-pt., Times New Roman font.

 

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Learning Resources

Note: To access this Week’s required library resources, please click on the link to the Course Readings List, found in the Course Materials section of your Syllabus.

Required Readings

Baker, J. J., Baker, R. W., & Dworkin, N. R.  (2018). Health care finance: Basic  tools for nonfinancial managers (5th ed.). Burlington, MA: Jones and  Bartlett Learning.

Chapter 15, “Using Comparative Data” (pp. 161-173)
Review: In this chapter, you are introduced to the criteria for identifying other health care organizations that are comparable to your own. Data from these organizations can then be used to evaluate your own organizational performance.

Thorpe, L., Kovach, S., Vins, W., & Stefanak, M. (2010). Business process analysis and redesign methods: improving response to telephone-based reports in a local health department. Public Health Reports, 125(6), 903–908.
Retrieved from the Walden Library databases.

In this article, the authors describe a case in which one local health department used the business process analysis and redesign methods to test their effect on response time to pressing public health problems. It demonstrates the importance of analyzing current organizational processes in order to improve system design.

Jenkins, A., & Eckel, S. (2012). Analyzing methods for improved management of workflow in an outpatient pharmacy setting. American Journal of Health-System Pharmacy, 69(11), 966–971.
Retrieved from the Walden Library databases.

This article details an analysis of a central outpatient pharmacy. The authors explain the need to transfer pharmacists’ dispensing-oriented activities from technical dispensing functions toward more pharmacist-patient related interactions.

CareLogistics (n.d.). Hospital Operating System: Unleashing throughput potential (Executive Summary). Retrieved from http://www.iise.org/uploadedFiles/SHSNew/Tools_and_Resources/Case_Studies_and_Tools/Exec%20Summary-White%20Paper%20-%20Hospital%20Operating%20System.pdf

This white paper discusses whether or not a hospital would be able to manage throughput if it becomes a system of interconnected activities.

Required Media

Laureate Education (Producer). (2012). Process analyses. Baltimore, MD: Author. 

Note:  The approximate length of this media piece is 6 minutes.

In this video, Dr. William Ward describes brown paper analysis, process flow analysis, and value stream mapping. Dr. Ward demonstrates the application of the three types of analyses to the same scenario to highlight their different uses.

 

Discussion: Process Flow Analysis

Have you ever encountered a process that had too many steps or was overly complicated? Perhaps you examined the process and looked for areas where you could remove steps or simplify its flow. If you did, you were conducting a process flow analysis. Process analysis is an important step in determining the financial well-being of an organization and pinpointing areas where changes could help improve the bottom line. In this Assignment, you will create a process flow analysis (also known as workflow diagramming) for an activity in your own organization (or one with which you are familiar).

To prepare:

• Review the information in the Learning Resources (including the Media) for this week dealing with how to perform a process flow analysis.
• Identify a process that is completed on a consistent basis in your organization (or one with which you are familiar). Examples of a process include such things as how a patient is moved through the system, or what must occur to prepare an examination room or hospital room for the next patient.
• Create a simple flow analysis map detailing the process using Microsoft Word using one of the methods below:
  • Select SmartArt from the Insert menu and select a diagram that matches the flowchart structure you would like to use.
  • Select Shapes from theInsert menu and select the shape that matches the flowchart piece you would like to use. Continue inserting shapes and connect them using the arrow shapes.
• Reflect on the ease or difficulty of obtaining the necessary information to create your flow analysis map.
• Identify “white space” as defined in the article, “Hospital Operating System: Unleashing Throughput Potential” found in the Learning Resources for this week.
• Determine strategies for improving the process flow.
• Reflect on the role of the process flow analysis in financial decision making and how it can have positive impacts on the process. Attach your Flow Analysis Map to your Discussion post.

Describe the process you analyzed and how you went about gathering the necessary information to create your flow analysis map. Identify specific areas of white space that need to be addressed and propose strategies for improving the process. Analyze how process flow analysis can be a useful tool in financial decision making and the ramifications of not using it. Be sure and include your flow analysis map when you turn in your paper.

Reminder: This Discussion assignment serves as your Portfolio Assignment for this course. Be sure to save this Discussion Assignment on both your hard drive and on an external drive.

By Day 3

Describe the process you analyzed and how you went about gathering the necessary information to create your flow analysis map. Identify specific areas of white space and propose strategies for improving the process. Analyze how process flow analysis can be a useful tool in financial decision making and the ramifications of not using it. Be sure and include your flow analysis map as part of your post.

 

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 Details:

Previously, you employed academic writing to describe business decisions made related to a segment of a multi-year integrated case study, and you suggested research needs that result from your interaction with the case. In this assignment, you will use concise business writing to create a presentation of your decisions and rationale for delivery to a C-suite executive in a corporation.

General Requirements:

Use the following information to ensure successful completion of the assignment:

• Refer to “DBA-815 Integrated Case Study” located in the Course Add-Ons for this course.
• Refer to the paper you wrote in the Topic 5 assignment as well as related instructed feedback.
• This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
• APA style is not required for this assignment, but correct and appropriate business writing is expected.

Directions:

Using the case study paper your wrote in Topic 5, create an executive summary presentation of the paper (5-7 slides, exclusive of the title and reference slides) with appropriate speaker notes that could be delivered to a C-suite executive in a corporation in less than 4 minutes. Consider the feedback from your instructor on the case study paper you completed in Topic 5. Include the following in your presentation:

1. A summary of the business issue emphasizing the economic concerns.
2. An overview of at least two viable potential resolutions and the supporting research and theory. (Reinforces C.2.3: Recommend the application of newly developed or revised theories to specific business opportunities and challenges.)
3. An overview of the ethical implications of each option and the extent to which these ethical implications are influenced by the mission, vision, and core values of Purple Cloud. (Reinforces C.2.2: Recognize that values and ethics are fundamental to business success and sustainability.)
4. Your recommended solution, rationale, and influence on the long-term organizational health of Purple Cloud. (Reinforces C.2.3: Recommend the application of newly developed or revised theories to specific business opportunities and challenges and C. 2.5: Validate and advance business practice through the appropriate application of business theory.)

 

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In a 4-page paper, describe the procedures for each of the two compliance plans. Break each procedure section into 2 pages each. Remember to support your procedures for each of two plans with a total of three research sources (1-2 per procedure), cited at the end in APA format. Write your procedures in a way that all employees will understand at a large medical facility where you are the Compliance Officer.

Remember, you chose two compliance policy plans under the key compliance areas of Compliance Standards, High-Level Responsibility, Education, Communication, Monitoring/Auditing (for Safety), Enforcement/Discipline, and Response/Prevention. (Check them out if you forget! Remember, you may have written about different policies for the two different compliance plans.)

 

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Collaborative identification and interpretation of practice problems is a requirement of professional practice (AACN, 2008).  Locating and summarizing findings using credible online databases is necessary for evidence-based nursing (AACN, 2008; QSEN, 2018).  

Purpose

This assignment provides a learning activity for students to experience a practice-based scenario and apply a process worksheet designed to assist in the identification of an independent nursing problem or concern, develop a PICOT clinical question, and search for evidence using credible online databases/sources.

Course Outcomes

This assignment enables the student to meet the following Course Outcomes.

CO1: Examine the sources of evidence that contribute to professional nursing practice. (PO 7)

CO2: Apply research principles to the interpretation of the content of published research studies. (POs 4 & 8)

CO4: Evaluate published nursing research for credibility and significance related to evidence-based practice. (POs 4 & 8)

CO5: Recognize the role of research findings in evidence-based practice. (POs 7 & 8)

Directions

1. Read over each of the following directions.
2. You must read the Assignment Practice Scenario below before completing the PPE Worksheet.
3. Download and use the required PPE Worksheet (Links to an external site.).
4. Review the information provided in our library of how to search for journal articles here (Links to an external site.).
5. Review the information provided in our library of how to locate and copy a journal permalink (Links to an external site.).
6. You are required to complete the worksheet using the productivity tools required by Chamberlain University, which is Microsoft Office Word 2013 (or later version), or Windows and Office 2011 (or later version) for MAC. You must save the file in the “.docx” format. Do NOT save as Word Pad. A later version of the productivity tool includes Office 365, which is available to Chamberlain students for FREE by downloading from the student portal at http://my.chamberlain.edu (Links to an external site.). Click on the envelope at the top of the page.
7. Complete each section of the Problem/PICOT/Evidence (PPE) Worksheet. For the Clinical PICOT Question,use the NR439_Guide for writing PICOT Questions and Examples.N439_Guide for writing PICOT Questions and Examples (Links to an external site.) Use one of the templates/guides to write your Clinical PICOT Question using all of the PICOT elements. Be sure to include the PICOT letters in your question.
8. Be sure to use the PPE grading rubric to make certain you are meeting all grading criteria of the PPE Worksheet.
9. Use correct grammar, spelling, punctuation, and in-text APA formatting.
10. Submit the completed PPE Worksheet on the Week 3 Assignment page.
11. Students, A short tutorial with tips for completing the Week 3 Problem/PICOT/Evidence Search (PPE) worksheet assignment may be viewed here. 

 

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