Competency

Apply statistics to different quality methods in healthcare.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

• Emergency room      services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic      services
• Some      rehabilitation therapies
• Inpatient      pharmacy services
• Geriatric      services and
• Consumer      physician referral services

Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.

Scenario Continued

Your CEO has requested that you provide employee training on Quality Improvement. You have done an initial survey of patient satisfaction, and the CEO has asked you to explain how the data will be analyzed, using this initial data.

Given the variety of complaints coming from both employees and patients, it is critical for everyone to understand the importance of conducting the survey and obtaining solid data. 

  

Question

Great
  5

Good
  4

OK
  3

Fair
  2

Poor
  1

No   Response

Total

 

Facility and Convenience

 

Hours   of Operations

10

17

3

0

10

0

40

 

Convenience   of location

10

15

5

3

3

4

40

 

Cleanliness

11

14

8

4

3

0

40

 

Waiting   time in reception area

9

16

0

4

11

0

40

 

Comfort   while waiting

20

10

5

5

0

0

40

 

Staff

 

Explained   procedure

17

9

8

0

6

0

40

 

Questions   answered

11

15

7

2

3

2

40

 

Friendly   and helpful

21

5

5

7

2

0

40

 

Knowledgeable   and professional

6

21

4

3

3

0

40

 

Modesty   respected

12

14

8

0

6

0

40

 

Confidentiality   respected (HIPAA)

10

10

14

5

1

0

40

 

Overall Satisfaction

 

Overall   impression of visit

30

0

5

3

2

0

40

 

Willingness   to return

31

0

9

0

0

0

40

 

Likelihood   of referring to others

32

0

4

3

1

0

40

Respondents were also asked about their wait times. Here is the data on wait times:

  

Number responding

Wait time before being checked in   at Reception

 

4

10 minutes

 

16

15 minutes

 

8

20 minutes

 

12

25 minutes

  

Number responding

Wait time before being seen by a   healthcare professional

 

2

10 minutes

 

6

15 minutes

 

10

20 minutes

 

22

25 minutes

Instructions

You are to create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data. The memo should include an explanation of each of the statistical results. In particular, you should be able to explain what the results mean to the facility.

Determine the percentages of the following:

• Percent who      responded with a 5 (Great) on “Overall impression of the visit”
• Percent who      responded with a 2 (Fair) or 1 (Poor) on “Overall impression of the      visit”
• Percent who responded      with a 5 (Great) on “Willingness to return”
• Percent who      responded with less than 5 on “Willingness to return”
• In the area of      “Facility and Convenience,” which indicator had the highest      percentage of 5 (Great) responses? Which had the lowest?
• In the area of      “Staff,” which indicator had the highest percentage of 5 (Great)      responses? Which had the lowest?

What is the mean waiting time in the reception area?

What is the mean waiting time to see a healthcare professional?

Microsoft Word has many memo templates. In your memo, be sure to address each statistical analysis and what it means to the facility. Why ask these questions? How could the data be used for quality improvement?

NOTE – APA formatting, and proper grammar, punctuation, and form required.

 

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Competency Determine and interpret the linear correlation coefficient, and use linear regression to find a best fit line for a scatter plot of the data and make predictions. Scenario According to the U.S. Geological Survey (USGS), the  probability of a magnitude 6.7 or greater earthquake in the Greater Bay Area is  63%, about 2 out of 3, in the next 30 years. In April 2008, scientists and  engineers released a new earthquake forecast for the State of California called  the Uniform California Earthquake Rupture Forecast (UCERF).As a junior analyst at the USGS, you are tasked to  determine whether there is sufficient evidence to support the claim of a linear  correlation between the magnitudes and depths from the earthquakes. Your  deliverables will be a PowerPoint presentation you will create summarizing your  findings and an excel document to show your work. 

Concepts Being Studied 

Correlation and regression Creating scatterplots Constructing and interpreting a Hypothesis Test for Correlation using r as the test statistic You are given a spreadsheet that contains the following information: Magnitude measured on the Richter scale Depth in km Using the spreadsheet, you will answer the problems below in a PowerPoint presentation. 

What to Submit

The PowerPoint presentation  should answer and explain the following questions based on the spreadsheet provided  above. Slide 1: Title  slide Slide 2: Introduce your scenario and data set including the variables provided. Slide 3:  Construct a scatterplot of the two variables provided in the spreadsheet. Include a description of what you see in the  scatterplot. Slide 4: Find the value of the linear correlation  coefficient r and the critical value  of r using α = 0.05. Include an explanation on how you found those values. Slide 5: Determine whether there is sufficient  evidence to support the claim of a linear correlation between the magnitudes and the depths from the earthquakes. Explain. Slide 6: Find the regression equation. Let the predictor (x) variable be the magnitude. Identify the slope and the y-intercept within your regression equation. Slide 7: Is the equation a good model? Explain. What would be the best predicted depth of an earthquake with a magnitude of 2.0? Include the correct units. Slide 8: Conclude by recapping your ideas by summarizing the information presented in context of the  scenario. Along  with your PowerPoint presentation, you should include your Excel document which  shows all calculations.

 

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Scenario Information 

You are assuming the role of the project manager for a company called SuperPacks to provide a new backpack product with a built-in refrigeration pouch and radio module. Your customer for this project is the U.S. Army, Ground Forces and Special Operations. As the project manager for your team, you will be submitting to your manager a project management report.

Instructions

You are now in the final phase of being a Project Manager for SuperPacks and need to create a closeout plan on how to terminate or closeout the project. Management has asked you to consider the following checklist below for your closeout plan in a presentation to your team. Your presentation can be created using PowerPoint, Prezi, or any presentation tool. You have been asked to address the following questions in your presentation as you will be giving it to the management team: 7 slides minimum apa references. Be sure to include notes this will be presented as a live presentation 

1. Create a closeout checklist for your project. What are the key components that you should include?
2. Discuss how you would successfully close out this project, such as verifying project scope, contracts, administration, etc.
3. In your closeout plan, identify the type of termination/closeout process you will use, and explain why that process is appropriate.
4. Consider the control process you plan to use for managing this project to ensure quality is met.

 

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Scenario Information

You have been hired as the Human Resources Director for a global organization that is headquartered in the United States. Your job is to evaluate and make recommendations in the area of diversity for your company. Each section will contain specific areas within diversity for you to focus on. You will be tasked with choosing from one of the diversity areas that are provided to you. Be sure to conduct research using the university library and other relevant sources.

Diversity Area-Race

Instructions

As the Director of Human Resources, the CEO and other executive leaders have requested you to design a training session on “Best Practices” for managers on diversity in the workplace. You will need to create a PowerPoint presentation . 8 slides minimum. make sure to include notes in the PowerPoint this will be presented to a class 

1. Introduction included overview and importance of diversity training program using 2 examples 
2. Discussed common mistakes or problems managers could face if diversity is not addressed using 3 examples.
3. Provide suggestions for best practices managers can take away from the training 3 examples 
4. Conclusion summarized the importance of diversity planning for managers 2 examples 

 

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Scenario Information

Your company has been nominated for a national diversity award associated with your efforts and dedication to diversity initiatives in the workplace and their impact on the organization and community. You have been asked to summarize your efforts for the year in a slide presentation for the diversity committee who selects the winner. Be sure to include details of the changes you made in your organization and the impact the changes made.

Instructions

As part of your nomination, you have been asked to create a PowerPoint slide presentation  include the following slides: 8 slides minimum be sure to include notes in the note section it will be presented to a class

• Title slide
• Highlighting the importance of workplace diversity -2 examples
• Discussing the points that were included in your diversity plan- 2 examples
• Describing how culture and inclusion impact your organization- 2 examples
• Providing examples of how diverse workgroups work together in the workplace- 2 examples
• Gives examples of strategies used to incorporate Hofstede’s cultural dimensions in a global workforce-3 examples
• Provides best practices for managers associated with managing a diverse, global workforce-3 examples
• Conclusion slide that includes a summary of why you should win this award & Provided an overview of best practices for managers using clear examples.
• Any additional, relevant information
• References

 

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