Meet with the human resources director or the hiring person at your site. (If there is no one with that title, speak with whoever does some of the interviews of prospective new employees.) Ask that person at least five questions to find out his/her best and worst interview experiences. Describe the five questions that you asked and the answers that you received when you met with the human resources director or hiring person at your site.

 

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Change Leadership: Risk Management, Safety, and Environment

Youngberg (2011) conveys the transformation needed for effective  health care quality, risk management, and regulatory compliance on  behalf of health care leaders following the release of IOM reports (p.  293). The author stresses the importance of learning from other  industries, constructing high reliability organizations (p. 294),  developing trust and transparency (p. 296), promoting justice and  accountability (p.298), and committing to a culture of safety (p. 300);  additionally, Youngberg emphasizes the new principles for high  reliability-high performing health care organizations (p. 302).

In your initial post to this discussion:

• Describe how transformational leaders can initiate change that  involves one or more of the concepts discussed in this unit’s readings.
• Provide additional insights relating to leadership within the changing environment of the health care industry.
• Include a minimum of two peer-reviewed, current journal articles in your discussion of insights.

In your initial post, include APA-formatted in-text citations and accompanying, congruent APA-formatted references.

Response Guidelines

Respond to the posts of other learners according to the Faculty  Expectations Response Guidelines. If possible, respond to one learner  who has a perspective, background, or goals that are similar to yours,  and to one learner whose perspective, background, or goals are  different. Peer responses should be substantive, and need to include one  peer-reviewed source that aligns with the discussion thread. You may  feel free to add an additional source that is new or provides a  completely different perspective. “I agree” and “Thanks for sharing your  insights” are examples of responses that do not contribute content for  enhanced learning, and are not acceptable. The goal is quality,  substantive feedback that demonstrates higher-order critical thinking  and evaluation of peers’ initial posts.

Reference

Youngberg, B. J. (2011). Principles of risk management and patient safety. Sudbury, MA: Jones and Bartlett.

Resources

• Discussion Participation Scoring Guide.
• APA Style and Format.
• Capella Library.
• How Do I Find Peer-Reviewed Articles?.

    

Scorecard Analysis: Process Improvement Report

To prepare to complete this assignment, review the following  materials from the study activity in Unit 8, which are also linked in  the Resources:

• Kaplan and Norton’s 1992 article, “The Balanced Scorecard: Measures that Drive Performance,” from Harvard Business Review. This Kaplan and Norton framework is a valuable resource for this assignment.
• Gunduz and Simsek’s 2007 article, “A Strategic Safety Management  Framework Through Balanced Scorecard and Quality Function Deployment,”  from Canadian Journal of Civil Engineering. Note that Kaplan and Norton’s 1992 balanced scorecard framework is depicted in Figure 2 of this article.
• Koumpouros’ 2013 article, “Balanced Scorecard: Application in the General Panarcadian Hospital of Tripolis, Greece,” from International Journal of Health Care Quality Assurance.
• Behrouzi, Shaharoun, and Ma’aram’s 2014 article, “Applications of  the Balanced Scorecard for Strategic Management and Performance  Measurement in the Health Sector,” from Australian Health Review.
• The updates addressed in Kaplan and Norton’s 1996 article, “Linking the Balanced Scorecard to Strategy,” from California Management Review.
• Norton’s 2011 article, “Strategy Execution Needs a System,” which provides a brief retrospective on updates and lessons learned.

The goal of this assignment is to generate recommendations for  process improvement and organizational fitness. You will make your  recommendations for the organization you selected in Unit 7 for the  balanced scorecard PowerPoint presentation and which you presented in  the Unit 8 assignment. Apply the concepts of balanced scorecards to  create your recommendations.

To complete the assignment, write a paper in which you:

1. Describe the selected organization, including its vision and mission.
2. Analyze the company using any adaptation of the Kaplan and Norton  balanced scorecard framework that fits your selected organization. Use  the materials listed at the beginning of this assignment.
3. Communicate vision, strategy, objectives, measures, targets, and  initiatives for each of the following four elements through a  macro-level discussion:      
   • Financial performance measures.
   • Internal business processes.
   • Learning and growth.
   • Customer satisfaction.
4. Convey the organization’s values through an ethical, organizational, and directional strategy.
5. Synthesize evidence-based and best practices into recommendations for monitoring and improving discussions.
6. Generate one recommendation for each of the following:      
   • Process improvements.
   • Quality improvements.
   • Organizational efficiency.
   • Learning.        
     • In y our  recommendations, use specific language and include  evidence-based concepts from peer-reviewed literature, including a  minimum of four outside peer-reviewed sources.
7. Communicate information and ideas clearly, accurately, and concisely, including reference citations and using correct grammar.

Assignment Requirements

• Written communication: Written communication is free from errors that detract from the overall message.
• APA formatting: Resources and citations are formatted according to APA style and formatting guidelines. Use APA format for:      
  • Cover page.
  • Abstract.
  • Table of contents, including list of figures and tables.
  • Headings and subheadings.
  • Reference list.
• Number of resources: A minimum of six resources.  The Norton and Kaplan articles, “The Balanced Scorecard: Measures that  Drive Performance” and “Linking the Balanced Scorecard to Strategy,”  will serve as two resources.
• Length of paper: 10–12 typed double-spaced pages.
• Font and font size: Arial, 10 point.

Note: Your instructor may also use the Writing  Feedback Tool to provide feedback on your writing. In the tool, click  the linked resources for helpful writing information.

Portfolio Prompt: You are required to save this learning activity to your ePortfolio.

Resources

• Scorecard Analysis: Process Improvement Report Scoring Guide.
• A Strategic Safety Management Framework Through Balanced Scorecard and Quality Function Deployment.
• APA Style and Format.
• Applications of the Balanced Scorecard for Strategic Management and Performance Measurement in the Health Sector.
• Balanced Scorecard: Application in the General Panarcadian Hospital of Tripolis, Greece.
• Capella Library.
• Capella Writing Center.
• How Do I Find Peer-Reviewed Articles?.
• ePortfolio.
• Linking the Balanced Scorecard to Strategy.
• Strategy Execution Needs a System.
• The Balanced Scorecard: Measures that Drive Performance.
• Writing Feedback Tool.

 

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Life and the health care system are dominated by technology, and most of the impact that technology has on health care is positive. However, according to Taylor (2013) there are also risks involved with the extensive use of technology in healthcare. For example, communication errors and breach in confidentiality can quickly happen through the widespread use of technology (Taylor, 2013).

Technology is an integral supportive and integrative part of my project implementation process. The project focus is development and implementation of a formal unit-based preceptor program. Following are some ways that computer technology will be used for my change project initiative:

• For education purposes during the mandatory class that all potential preceptor’s need to attend before being qualified to precept another colleague.
• To develop a structured unit-based plan that all preceptors and preceptees will follow during the orientation phase.
• To measure preceptor expectations and performance during the orientation of a preceptee.
• It will be used as an evaluation tool to document and measure preceptee goals, performance, and satisfaction.
• It will be used as a tool to track and measure patient outcomes, nurse retention rates, nurse competency and skills, and job satisfaction which are evidence-based research outcomes that are expected to increase with a structured formal unit-based preceptor program.

Since computer technology is already an integral part of the work process on the unit that this project initiative will be implemented, I see no barriers that would prevent the use of it for the focused project change. Many computer technology advances in health care will continue to be used to provide safe environments for patients and their families (Taylor, 2013).

Reference

Taylor, K. (2013). Technology in general practice—is it risky business? Practice Nurse, 

43(5), 10-11. Retrieved from https://search-ebscohost-

com.lopes.idm.oclc.org/login.aspx?direct=true&db=a9h&AN=87833894&site=eds-

live&scope=site

 

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Stakeholder support is necessary for a successful change proposal   project implementation. Consider your internal stakeholders, such as   the facility, unit or health care setting where the change process is   situated, and your external stakeholders, like an individual or group   outside the health care setting. Why is their support necessary to the   success of your project, and how you will go about securing that support?

anne kolsy replied 

Internal Stakeholders: In my facility, the internal stakeholders include all the staff. This includes everyone from the custodian to the superintendent. All are affected by students who need services. For instance, students who are EBD (or similar) often destroy property and obviously need one-on-one attention from paras and teachers (Difference, 2017).

External Stakeholders: This includes clinics/hospitals, parents/guardians, local and state government, police, vendors, neighbors to the schools, churches and organizations, park and rec and more. The entire community is connected to the schools in some capacity (Difference, 2017).

How to Secure Support from All Stakeholders and Why It is Necessary

The number one skill to learn is to win support from all interested stakeholders. Starting with a “Stakeholder Analysis” is one methodology to use to help identify key people who will support the project. Listening to opinions and ideas helps to engage and give ownership to the changes. Gaining support from most powerful stakeholders can help gain more support in terms of money and time. It is important to keep them abreast of progress and plans. It is good to know your stakeholders and how they will react to certain news and ideas (Securing, 2017). For example, the custodians would be thrilled without a doubt about helping students to make better choices in the school setting. The custodians have expressed concerns and feelings of no support from administration when the students throw food on the floor, defecate on the floors, and break things (and so much more). It is quite certain that if better discipline and guidance were in place, the custodians would do just about anything to make things work better for everyone.

Difference Between Internal and External Stakeholders. (2017). Retrieved from

Securing stakeholder commitment. (2017). Retrieved from https://www.workpositive.ie/prepare/stakeholders

 

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Smithson Carrie reply

Stakeholder support is necessary for a successful change proposal project implementation. There are internal and external stakeholders to consider. Their support is necessary in the success of my project of tobacco dependency and cessation. Examples of internal stakeholders are management, facility, employees, and the unit that is affected. To find intermediate stakeholders, you first look within the immediate team in the department or unit and then in other groups that may connect you to the project. The support that comes from internal stakeholders is important because they are the people being directly affected. “Employees want to earn money and stay employed. Owners are interested in maximizing the profit the business makes. Investors are concerned about earning income from their investment” (Boundless, 2018, para. 3). Since internal stakeholders are going to be affected by the change, they need to be onboard and up-to-date on the change process and upcoming policies. Having their satisfaction and participation is important to prevent staff turnover and patient safety. External stakeholders are the suppliers, society, government, shareholders, and customers. These stakeholders are not within the facility, but are directly affected by what we do in the facility. The patients (customers) want the facility to provide safe and remarkable care at a reasonable cost. “Suppliers want the business to continue to purchase from them. Creditors want to be repaid on time and in full. The community wants the business to contribute positively to its local environment and population” (Boundless, 2018, para. 4). It is important to have support from these stakeholders because you need them to work alongside you to succeed. They provide the resources outside of the workplace. External stakeholders will help spread the word about the project change and will help reach the people in the community through primary prevention. It is always good to receive opinions from both stakeholders to take into consideration with you project going forward. Without internal and external stakeholders, the change process would be much more difficult to implement and be successful.

Resource

Boundless. (2018). Boundless Accounting. 

https://courses.lumenlearning.com/boundless-

accounting/chapter/overview-of-key-elements-of-the-business/

 

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