The CEO and the Board of Directors has tasked you with developing an intake packet for new patients that will reestablish patient trust in the facility, employees, and staff. The patient packet will address new patient concerns by including information about HIPAA, informed consent, a confidential health history report, and a living will. The new packet will also include the values of the organization and a code of ethics.

Your intake packet will start with the Hospital’s Code of Ethics that includes at least 10 ethical points. The code of ethics should include (at a minimum) include an additional 3

• Patient relations
• Physician activities
• Billing for services
• Political activities
• Conflict of interest
• Communication, including social media
• Privacy

The Code of Ethics should be submitted in bullet format in a Word document with an introduction. APA formatting for the ethical points and proper grammar is required.

Upon completion of your code of ethics, please prepare a PowerPoint presentation  in which you explain each ethical point and its relevance in the healthcare industry with examples to the CEO, so that she can answer questions from the Board.

1. The PowerPoint should have a minimum of 5 slides and a maximum of 12.
2. Describe each ethical point in the Code of Ethics.
3. Use the notes area on each slide as needed to expand on the key points.

1.10 or more ethical points included, but one or two are underdeveloped.

2.Identifies the ethical points and demonstrates the relevance to the healthcare industry but includes examples that are irrelevant or lack details.

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Instructions

LTD Acceptance is a private property and auto insurance carrier that specializes in sports cars and motorcycles. This organization is owned by LTD Capital, a large equity group with over 15 holdings. LTD Acceptance is the parent company’s single largest holding as it drives 70% of total revenue. Due to the inherent risk involved in that segment of the market, many of LTD Acceptance’s competitors do not offer policies for sports cars or motorcycles. This market segment is underserved which is why the organization has 20,000 active policies for a sports car or a motorcycle.

LTD is headquartered in Houston, TX. LTD does not sell insurance directly to the public. Instead, it uses third-party agents to sell its policies. LTD handles all customer service needs including claims intake, policy services, and general questions. The company operates in four states: California, Texas, Louisiana, and Florida. Currently, LTD does not have an active system in place to ensure that its agents are in fact using LTD guidelines to screen potential policyholders. However, no evidence of negligence has emerged so far as the organization has yet to have a year in which it was not profitable. LTD has also had the good fortune of not suffering losses because of natural disasters or catastrophic events.

LTD Acceptance has 18,000 active policies in its book of business, and the firm is yet to experience a year period with high loss ratios. To increase its profitability ratios, LTD has invested the premium dollars across various asset classes. LTD’s Chief Financial Officer (CFO) believes the organization should take a calculated risk and allocate the assets more aggressively. As the senior risk analyst, you have carefully analyzed the organization’s numbers and strongly believe that LTD’s favorable loss ratios are a result of chance and not through the sensible use of the firm’s systematic framework for managing risk. You also believe the CFO is purely looking at the rewards and not the risks. Therefore, you do not believe the firm should increase risk exposures at this time.

To convey your point of view, you have decided to conduct a cost-benefit analysis report which should include the following:

• For this report, provide an introduction which discusses the relationship between risk and reward. Using the information provided in the background of this case, explain why the organization may appear to be in a better position on paper than it really is.
• Include at least two ways how each party listed below can be adversely impacted if the organization suffers losses as a result of a more aggressive approach.     
  • Policyholders
  • Shareholders
  • Vendors
  • Creditors
  • Employees
• Also include a discussion on how effective financial management aligns with overall risk management.
• Your conclusion should highlight how the risk assumed in an organization’s activities should be consistent with its long term goals. All business activities include inherent risks. Thus, all the activities and risks the firm takes should help them reach their long-term goals. If the managers engage in activities that create risks outside of this scope, it can create problems. For instance, most firms have the goal of driving sustainability. However, if they are highly leveraged, then seeking additional credit for a project can derail the long term goal of sustainability.
• Please include 2 references 
• 2 pages

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Instructions

Delta Pacific Case Study

As the change leader for Delta Pacific Company (DPC), you know you need to determine potential organizational  barriers to change for the company’s goal of changing the culture from the more  traditional manufacturing environment to one of a contemporary consulting  environment. Now it’s time to create your strategy to combat barriers to change:

• Assess the potential barriers to changing an organizational culture
• Analyze change strategies appropriate for this type of change
• Determine potential employee resistance behaviors
• Determine the best way to influence employees in the right direction

Since you are the change leader, it  is your responsibility to consider that there will be organizational and human barriers to change. As part of your role, you should take proactive measures and design a change strategy to address potential barriers and resistance.

Conduct academic research and create a plan to present to the CEO and board in which you complete the following change strategy for barriers and resistance:

• Explanation of potential organizational barriers that are most likely to occur for this type of change.
• Description of the employee resistance behaviors.
• Explanation of your strategy to overcome the barriers and resistance.
• Discussion of your strategy recommendations to  overcome barriers and influence employees in the right direction.
• Remember that this is a proposal. Make sure to format your paper properly for your proposal. A proposal is a persuasive  document, so make sure to use proper language and tone. Remember, you are the change leader, and you are writing to the CEO. So use a tone in your proposal that is specific to your audience (the CEO). 

Include your APA-formatted  reference page with at least two credible sources.

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  Competency

Apply statistics to different quality methods in healthcare.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services and
• Consumer physician referral      services

Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.

Scenario Continued

Your CEO has requested that you provide employee training on Quality Improvement. You have done an initial survey of patient satisfaction, and the CEO has asked you to explain how the data will be analyzed, using this initial data.

Given the variety of complaints coming from both employees and patients, it is critical for everyone to understand the importance of conducting the survey and obtaining solid data. 

Instructions

You are to create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data. The memo should include an explanation of each of the statistical results. In particular, you should be able to explain what the results mean to the facility.

Determine the percentages of the following:

• Percent who responded with a 5      (Great) on “Overall impression of the visit”
• Percent who responded with a 2      (Fair) or 1 (Poor) on “Overall impression of the visit”
• Percent who responded with a 5      (Great) on “Willingness to return”
• Percent who responded with less      than 5 on “Willingness to return”
• In the area of “Facility and      Convenience,” which indicator had the highest percentage of 5 (Great)      responses? Which had the lowest?
• In the area of “Staff,”      which indicator had the highest percentage of 5 (Great) responses? Which      had the lowest?

What is the mean waiting time in the reception area?

What is the mean waiting time to see a healthcare professional?

Microsoft Word has many memo templates. In your memo, be sure to address each statistical analysis and what it means to the facility. Why ask these questions? How could the data be used for quality improvement?

NOTE – APA formatting, and proper grammar, punctuation, and form required.

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