Memo/ APA format/ No plagiarism/ Answer all questions/ Rubric Attached 

You have recently been promoted to Health Services Manager at Three Mountains Regional Hospital, a small hospital located in a mid-size city in the Mid-West. Three Mountains is a general medical and surgical facility with 400 beds. Last year there were approximately 62,000 emergency visits and 15,000 admissions. More than 6,000 outpatient and 10,000 inpatient surgeries were performed.

As a means to build trust between the organization and the patients, you have been tasked with the drafting of a memorandum (memo) to all employees that perform patient intake functions. The focus of this Memo is to highlight the necessary forms that need to be completed during the intake/admissions process and an explanation as to why they are necessary. Often patients are handed a form to fill out, but do not receive a proper explanation as to why it is necessary for them to provide the required information. Without the proper information, patients, more now than ever, are hesitant to provide all of the necessary information. You will need to address the following components in your memo:

1. Introduction: Explain why you are sending this memo. Provide an overview of the patient trust issues and why it is important for the employees to be able to discuss each of the forms with the patients during the intake process.
2. List of the Required Forms: List and describe each of the required forms at admission.
3. Importance of each form to the organization: For each form you list, you will need to add why that form is important to the organization and necessary for the patient to complete.
4. Conclusion: In this part, you will wrap up the memo and provide additional resources available to the employees if they have further questions.
5. Proper Memo Formatting:  This a professional document and needs to be structured as a memo and not as an essay. You will still need to supply both in text and full citations for the sources of your information. If you need further assistance with how to structure a memo, click on this link. 

 

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MEMO

From:            Paul Smith, vice president, Datatech

To:                 All divisional managers

Subject:        Clothes

Hey:

Hi, my name is Paul and I am writing this email to ask all of you to answer the questions below about the possibility of starting a casual dress day here at Datatech. Many employees and some managers have asked about the possibility of dressing casually once in a while – maybe every Friday for example. We cannot make a decision on this until we receive everyone’s input. In my own opinion, casual clothing may make an employee more comfortable at work, but it may also make him look sloppy. Respond to the following questions to help us determine a course of action. Would you like to see one day a week set aside as a casual dress day? Why? If yes, should we set up a written dress code to prohibit such clothing as shorts, tank tops, T-shirts with slogans, etc? Do you think a casual dress code would effect the office environment? Send responses by Feb 14 so we can discuss the matter at next Management Team meeting. Thanks.Change the following email so it follows the guidelines for format, design, tone and style:

Your revision will be assessed based on the following criteria:

• Purpose and approach
• Message design
• Paragraphing (including bullets, lists, etc)
• Strategies for tone and style (point of view, passive voice, positive language, inclusive language, conciseness, etc)
• Grammar and mechanics

 

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Memofax,inc,produces memory enhancement kits for fax machines. Sales have been very errati,with some months showing a profit and some months showing a lose. The companys contribution format income statement for the most recent month is given belowSales13,500 units at 20 pe unit……..270000variabl expenses……….189000

 

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MEMORANDUM

Date:  Month, day, 20xx

To:    GEB Students 

From:  GEB Instructors G.I

Subject:   Problem Diagnosis Memo

The purpose of your memo-report is to respond to your supervisor’s inquiry regarding a problem in your company or at your place of work. You will not offer any possible solutions for the problem in this memo. You want your supervisor to know that you are willing to further research the problem to determine alternative solutions and a final recommendation. This assignment memo provides instructions and an example of your memo’s format. It discusses the required format and required elements of this assignment. 

Required Format

Your paper should follow the Memo format provided in Meyer (pp.179-180). This memo should:

(1) be single-spaced

(2) be between two and three pages

(3) use Arial or Times New Roman 12-pt font

(4) include page numbers

(5) use parallel headings for each content area.

Required Elements

Include an introduction, the five content areas with headed sections named below, and a conclusion to your paper. Notice that you include a short paragraph (like this one) to introduce subheadings that are flush left. In your actual Issue Diagnosis Memo, you will use main headings and subheadings. Your main headings will be Symptoms of the Problem, Cause of the Problem, Effects of the Problem, Alternative Remedies, and Conclusion. 

Introduction

Provide (1) the context (a brief company or industry description, the instigating problem, and symptoms/effects of the problem), (2) the purpose of this report, and (3) an overview of its main headings (about ½ page).Provide an introductory paragraph right after the memo letterhead that includes the purpose of your paper and previews your content areas for your audience.  This section does not need an “Introduction” heading. The introduction to your memo should tell your supervisor that you will discuss the symptoms, effects of these symptoms on the company, possible causes of the problem and preliminary solutions.

Symptoms of the Problem

Why does your supervisor think the company has a problem? Describe the noted symptoms leading to this conclusion. For example, patient complaints about not receiving timely responses to their requests have increased by 5% in the last month. These actions or behavior employees or managers are complaining about are the symptoms of the business problem you will attempt to solve later on in the semester. About ¼ of a page.

Cause of the Problem

Analyze the situation to determine the exact cause.  Your topic sentence for this section should state the problem and the cause of the problem in one sentence. Provide additional detail about effects/results of problem (about ½ page) on the company. Try to determine what is causing the problem situation; for example, the company has four employees working a total of 160 hours a week but trying to complete 180 hours of work. 

Provide only one primary cause for your problem, even if the problem may have a number of contributing factors in real life.

Effects of the Problem

What are the impacts of the problem on the company? What is this problem causing or costing the company? For example, the company may be losing more clients than usual and therefore losing money; you can calculate the approximate amount. About ¼ of page.

Alternative Remedies

Present your 3 most viable alternatives to remedy the problem with an analysis of the strengths and weaknesses of each. Relevant research with in-text citations must be included for each alternative’s advantages and disadvantages to meet the required “credibility” threshold (about 3/4 page).

Conclusion (your paper should only have one conclusion)

Summarize with a problem statement that concisely states the effect and cause of the problem situation and your main ideas. The problem statement should be the first sentence of the first paragraph in this section. For example, Company X is losing an average of #_ of clients a month resulting in a loss of approximately $___ per month because the current staff of 4 employees is trying to handle 180 hours of work.  This statement is followed by a brief recap of your preliminary solutions. Close with a concluding remark that lets your supervisor know you are willing to provide further research to develop a solution. (1/4 page).

Reference List—Prepare an APA-formatted reference list that includes all the sources you’ve used in this memo (minimum of five including personal communication sources). 

Conclusion (to this assignment description)

Analyzing the symptoms, effects, causes and possible remedies of a workplace problem sharpens your ability to write a concise business memo.  Be sure to pick a problem that interests you and that will allow you to do library research on the topic. The business problem you choose will be the basis of increasingly complex assignments this semester, so your problem has to be narrow enough to handle in a two- page paper, but broad enough to find authoritative, published material addressing the problem.  

Your paper will be evaluated according to the Business Problem Memo Rubric provided in the course shell. Your paper will be graded according to the formatting, organization, content, and writing criteria set forth in that rubric. Prior to submission, be sure to (1) confirm that you have addressed all assignment directions, (2) use topic sentences in each paragraph to organize the information therein, (3) put information in the appropriate section (e.g., symptoms in the symptoms subsection; effects in the effects subsection), and (4) employ direct, straightforward, and properly punctuated sentences.     

 

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Memory Techniques Discussion

Discussion Rules of Engagement:

• Be polite and professional.
• Keep an open mind.
• Keep personal information personal.
• Issue complaints privately.
• Be patient.
• Be honest.

Before You Begin…

To successfully complete your assignment, you should have completed the following tasks:

• From your textbook, Keys to effective learning: Study skills and habits for success, read:
  • Critical and creative thinking: Solving problems and making decisions
  • Memory: Maximizing recall for test success
  • Reading and studying: Focusing on print and online materials
• Review materials under the topic of “Memory Techniques”

For this assignment, refer back to the memory techniques you learned this module. Try some of these techniques to see what works best for you.

Choose any three of the following of the mnemonic devices you learned about: jingles, sentences, words, story lines, acronyms, or pegging. Pick methods that are new or not very familiar to you.

Then, try out the three methods to memorize any information that you want to remember later. For example, you could use the following:

• Material that has been covered in this course so far
• Information from a book (such as a textbook)
• A list of vocabulary words and their definitions (either in English or in a foreign language)
• A list of telephone numbers
• Any other information that you always wished you could remember

After you think you have memorized the information, test yourself 30 minutes later, then a few hours later, and if you are working on this assignment ahead of the due date (as you are always encouraged to do), a day later.

On the basis of the above activity, write a response in approximately 300 words in which you:

• Name and describe the three memory techniques you selected.
• Compare and contrast the effectiveness of the different techniques with one another and with any memory techniques you used before this assignment.
• Explain whether you find that your preferred memory technique coincides with your learning preference that you identified in Module 1.
• Describe which technique(s) you will use in the future and why.

 

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