Last week, we talked about reflective listening skills as one of the building blocks for resolving conflict. Here’s the next one – assertion messages. And it’s the exact opposite of reflective listening. With listening, your focus is on the other person, their thoughts, their feelings and NOT your reaction or opinion on what they said. With assertion, you’re expressing your thoughts and feelings. Here’s the definition from Neil Katz of Syracuse University (same guy I used to define reflective listening) for assertion skills:
Expressing your thoughts and feelings without infringing on another or damaging your relationship with him or her.
Most of us have a sender orientation to communication. That is, we focus on what we, as the sender of a message, mean to say. Here’s a tip: instead, take a receiver orientation. Focus on how your message will be understood by the listener.When we are misunderstood (which often is the triggering event of a conflict) we often think the other person is at fault for not listening to us closely enough. Instead, take responsibility for the communication by ensuring that you state your message in a way that this particular person will understand your meaning. For example, when I tell my wife, “I’ll meet you at the movies around 7” she understands that to mean absolutely no later than 7. If I truly mean around seven, then I need to use a receiver orientation and find a new way to say it.
Chapter 6 contains a number of tips on how to express yourself skillfully when in a conflict situation. The most direct and easiest to practice and learn is the I-Message (the authors call it the X-Y-Z statement). Listen to how an I-Message differs from a You-Message.
You-Message I-Message
You’re incredibly rude cutting in front of me in line I believe I was next in line
You-Messages I-Messages
Put the focus on the other person Put the focus on you
Seldom mention your needs or feelings Describe your needs and feelings
Are blameful Are non-judgmental
So, here’s the I-Message formula:
I feel ……………… (your emotion)
When you ………..(the other’s behavior)
Because…………..(effect on you)
It’s a simple formula. We have gone into 3rd grade classes and taught the exact same formula. Yes, it sounds stilted. Yes, it sounds canned. And yes, it sounds like you just learned it at some class. But it works. Not 100% of the time. But it works a heck of a lot more often than a you-message. It is a necessary skill to learn in conflict resolution – which means you need to practice it … a lot.
Here are some rules about how to use each step – I-Message formula.pdf
Common mistakes in using formula:
Many of us don’t identify our emotions well. For me, it always come out, I feel upset.Here’s a set of emotion words that might help those of us who don’t do the emotion thing all that well – Emotion words.pdfThe Because statement needs to state the effect on your life. Many people say something like “because everyone else thinks so” or “because it’s a good idea.” If the other person does something that bothers you, then state how it bothers you.
Now you need to practice the skill by answering the following:
Running head: ASSERTION 1 Assertion MessagesStudent NameInstitution Affiliation ASSERTION 2Assertion messages During the week, I had a chance to come across a situation which called for an…
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Last National Bank Offers A Cd Paying 7 Interest Compounded Annually If You Inve
/in Uncategorized /by developer5. Last national bank offers a CD paying 7% interest (compounded annually). If you invest $1,000 how much will you have at the end of year 5. a. $712.99 b. $1,402.55 c. $1,350.00 d. $1,000
If you want the formulas and any calculations, select the corresponding cell and press F2(Function Key on key board),It will show all calculations and formulas AutomaticallyPlease Give Me the…
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Last Night As You Scrolled Through The Tv Channels To Find An Action Flick You C
/in Uncategorized /by developerLast night as you scrolled through the TV channels to find an action flick, you came across an old movie with tough guy, James Cagney, called “Yankee Doodle Dandy”. Although not particularly your kind of movie, you stayed on that channel for a few minutes because Cagney and another guy were in partnership together. They were arguing over who was the senior partner and who was the junior partner, even though, clearly, they started the business at the same time. If you were brought on board as their present-day business advisor, you would explain to them that all partnerships have at least one general partner (known as the senior partner) and one limited partner (known as the junior partner).
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Last One For Now Williams Santana Inc Is A Manufacturer Of High Tech Industrial
/in Uncategorized /by developerlast one for now….Williams-Santana, Inc., is a manufacturer of high-tech industrial parts that was started in 2001 by two talented engineers with little business training. In 2013, the company was acquired by one of its major customers. As part of an internal audit, the following facts were discovered. The audit occurred during 2013 before any adjusting entries or closing entries were prepared. The income tax rate is 40% for all years.a
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Last One Formulate The Following Problem Do Not Solve The Production Manager For
/in Uncategorized /by developerlast one:
3. Formulate the following problem. Do not solve.
The production manager for Beer etc. produces 2 kinds of beer: light (L) and dark (D). Two
resources used to produce beer are malt and wheat. He can get at most 4800 oz of malt per
week and 3200 oz of wheat per week. Each bottle of light beer requires 12 oz of malt and 4 oz of
wheat, while a bottle of dark beer uses 8 oz of malt and 8 oz of wheat. Profits for light beer are
$2 per bottle, and profits for dark beer are $1 per bottle. What is the linear programming model
for this problem?
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Last Tuesday Cute Camel Woodcraft Company Lost A Portion Of Its Planning And Fin
/in Uncategorized /by developerPlease see the screenshot below and show your work. Thank you.
Last Tuesday, Cute Camel Woodcraft Company lost a portion of its planning and financial data when both its mainand its backup sErvers crashed. The company’s CFO remembers that the internal rate of return {IRR} of Project Zetais 11.3%, but he can’t recall how much Cute Camel originally invested in the project nor the project’s net presentvalue {NW}. However, he found a note that detailed the annual net cash flows expected to be generated by ProjectZeta. They are: Your Cash FlowYear 1 $2,4flfl,flflflYear 2 $4.5flfl,flflfl Year 3 $4,5oo,ooo”fear 4 $4,5oo,ooo The CFO has asked you to compute Project Zeta’s initial investment using the information currently available to you.He has offered the following suggestions and observations: . A project’s IRR represents the return the project would generate when its NP‘v’ is zero or thediscounted value of its cash inflows equals the discounted value of its cash outflows—when thecash flows are discounted using the project’s IRR. – The level of risk exhibited by Project Zeta is the same as that exhibited by the company’saverage project, which means that Project Zeta’s net cash flows can be discounted using CuteCamel’s Flue WAGE. Given the data and hints, Project Zeta’s initial investment is , and its l’ilP‘vr is{round ed to the nearest whole dolla r).
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Last Tutor Submitted Work That Could Not Be Turned In For Various Reasons So I A
/in Uncategorized /by developerLast tutor submitted work that could not be turned in for various reasons so I am reposting this. The money has been doubled because time is shorter to complete.
Answer the question in attachments
Be original ……NO PLAIGARISM
Answer must MAKE SENTENCE: THIS MEANS GOOD SENTENCE STRUCTURE, GOOD GRAMMAR (ENGLISH/AMERICAN), AND GOOD PUNCTUATION.
Work will be submitted by me to particular software to check your answer against billions of other sites and content posted online and saved in archives etc. So plz do us both a favor and do this the honest way.
Also, you may need access to a copy of a MANAGING AND USING INFORMATION SYSTEMS pdf chapter 5. I’m not sure if you need this to answer the question but it was listed in the week’s reading materials.
Link to video for week is posted inside as well, just in case it helps with the question.
Included is a copy of what the previous person tried to turn in. If you cannot do a better job than this……..DO NOT BID! IT’S SIMPLE PEOPLE!
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Last Week Hansen Delivery Paid Its Annual Dividend Of 1 30 Per Share The Company
/in Uncategorized /by developerLast week, Hansen Delivery paid its annual dividend of $1.30 per share. The company has been reducing the dividends by 10 percent each year. How much are you willing to pay to purchase stock in this company if your required rate of return is 14 percent?
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Last Week Sarah Had Exams In Math And In Spanish On The Math Exam The Mean Was M
/in Uncategorized /by developer4. Last week Sarah had exams in Math and in Spanish. On the math exam, the mean was m = 40 with s = 5, and Sarah had a score of X = 45. On the Spanish exam, the mean was m = 60 with s = 8Â Â and Sarah had a score of X = 68. For which class should Sara expect the better grade?
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Last Week We Talked About Reflective Listening Skills As One Of The Building Blo
/in Uncategorized /by developerLast week, we talked about reflective listening skills as one of the building blocks for resolving conflict. Here’s the next one – assertion messages. And it’s the exact opposite of reflective listening. With listening, your focus is on the other person, their thoughts, their feelings and NOT your reaction or opinion on what they said. With assertion, you’re expressing your thoughts and feelings. Here’s the definition from Neil Katz of Syracuse University (same guy I used to define reflective listening) for assertion skills:
Expressing your thoughts and feelings without infringing on another or damaging your relationship with him or her.
Most of us have a sender orientation to communication. That is, we focus on what we, as the sender of a message, mean to say. Here’s a tip: instead, take a receiver orientation. Focus on how your message will be understood by the listener.When we are misunderstood (which often is the triggering event of a conflict) we often think the other person is at fault for not listening to us closely enough. Instead, take responsibility for the communication by ensuring that you state your message in a way that this particular person will understand your meaning. For example, when I tell my wife, “I’ll meet you at the movies around 7” she understands that to mean absolutely no later than 7. If I truly mean around seven, then I need to use a receiver orientation and find a new way to say it.
Chapter 6 contains a number of tips on how to express yourself skillfully when in a conflict situation. The most direct and easiest to practice and learn is the I-Message (the authors call it the X-Y-Z statement). Listen to how an I-Message differs from a You-Message.
You-Message I-Message
You’re incredibly rude cutting in front of me in line I believe I was next in line
You-Messages I-Messages
Put the focus on the other person Put the focus on you
Seldom mention your needs or feelings Describe your needs and feelings
Are blameful Are non-judgmental
So, here’s the I-Message formula:
I feel ……………… (your emotion)
When you ………..(the other’s behavior)
Because…………..(effect on you)
It’s a simple formula. We have gone into 3rd grade classes and taught the exact same formula. Yes, it sounds stilted. Yes, it sounds canned. And yes, it sounds like you just learned it at some class. But it works. Not 100% of the time. But it works a heck of a lot more often than a you-message. It is a necessary skill to learn in conflict resolution – which means you need to practice it … a lot.
Here are some rules about how to use each step – I-Message formula.pdf
Common mistakes in using formula:
Many of us don’t identify our emotions well. For me, it always come out, I feel upset.Here’s a set of emotion words that might help those of us who don’t do the emotion thing all that well – Emotion words.pdfThe Because statement needs to state the effect on your life. Many people say something like “because everyone else thinks so” or “because it’s a good idea.” If the other person does something that bothers you, then state how it bothers you.
Now you need to practice the skill by answering the following:
Running head: ASSERTION 1 Assertion MessagesStudent NameInstitution Affiliation ASSERTION 2Assertion messages During the week, I had a chance to come across a situation which called for an…
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Last Week You Analyzed The Problem At The Center Of Your Portfolio Assignment Us
/in Uncategorized /by developerLast week, you analyzed the problem at the center of your Portfolio Assignment using a critical approach. As you continue to learn about communication processes, you will now begin to apply them to this situation. For this part of your project, you will consider one of the processes you learned about this week in relation to your selected problem.
Choose one communication process from those covered in this week’s reading that you believe is central to the issue. Write 2 paragraphs describing how the behaviors that are part of that communication process affected the issue (and its attempted solution, if an effort was made to solve it). Include examples.
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