In this assessment task, you will demonstrate the knowledge or skills required to manage the communication, promotion and delivery of human resources services.

Assessment description

In response to a simulated business scenario and following on from work undertaken in Assessment Task 1, you will communicate information on human resources (HR) strategies, service level agreement/s (SLAs), performance standards in order to build understanding. You will also identify and manage underperformance through development of a coaching/performance management action plan.

Procedure

Part A

1. Review the scenario information provided in the appendices of this assessment task and the simulated business information for JKL (in Assessment Task 1).

2. Review work completed and information gathered for Assessment Task 1, and in particular, the selected options for HR service delivery and action planning.

3. Develop a service level agreement (SLA) draft in response to HR requirements identified in Assessment Task 1. An SLA template is provided in Appendix 1. Attempt to align the service level agreements to the overall strategic and operational needs of the organisation.

For example, develop performance metrics related to financial or investor value, customer value, development of people or employee value, and the value added through improvement of HR management practices and processes. Remember to include the organisationâs values, code of conduct, and legal obligations.

4. Prepare to deliver a presentation to managers on the human resource strategies developed in Assessment Task 1, ensure that your presentation will cover the following.

a. Work to gain support for strategies and the draft SLA.

b. Discuss relationship of SLA to business performance at various levels of the organisation (for example, helps sales people meet customer needs, helps managers, helps senior managers, helps the organisation achieve its vision).

c. Discuss the need for training to enable effective implementation of SLA.

d. Discuss risk level and management (risk mitigation) for proposed strategies.

e. Discuss methods for monitoring performance against the SLA, for example strategies to:

â focus on building quality into the process and continuous improvement

â focus on preventing problems through early identification

â monitor constantly

â set clear accountabilities.

f. Discuss strategies for monitoring performance against SLA with respect to the organisationâs values, code of conduct, and legal obligations.

5. Deliver the presentation.

Part B

1. Identify of underperformance using the information provided in Appendix 2.

2. Develop an action plan to address underperformance of team or service providers. Address two of the three scenarios presented in Appendix 2. Action plans should include:

a. performance management activities

b. timelines

c. strategies to ensure success/integration with organisational values/policy/business ethics/legal requirements

d. resources

e. responsibilities.

Note: You may use the template provided in Appendix 3.

You must provide

1. Deliver a presentation on HR service delivery and strategies developed in Assessment Task 1. Submit presentation notes or slides

2. Submit draft service level agreements

3. Submit an action planfor delivery of SLA and rectify HR delivery underperformance in two of the three scenarios.

Your assessor will be looking for:

? analytical and problem?solving skills to review business and operational plans and to develop and evaluate human resources strategies to support them

? communication and negotiation skills to consult with key stakeholders across the organisation and ensure their support for human resources strategies

? communication skills to manage service delivery

? learning skills to see that performance is managed and skills are developed in a range of contexts

? technology skills to:

? communicate with key stakeholders

? support HR functions, including data collection and managing information according to legislation and organisational policies

? knowledge of human resources strategies and planning processes as they relate to business and operational plans

? knowledge of performance and contract management

? knowledge of relevant legislation that applies to human resources.

Appendix 1 â Service level agreement template

General Information

Purpose

Vision

Service Performance

Mission

Scope

Hours of operations

Performance Expectations

Service expectations

Service Process/Area

Expectation

Performance metric

Performance monitoring schedule

Working assumptions

Service constraints

Service level agreement maintenance

Terms of agreement

Periodic quality reviews

Issue resolution

Signatures to agreement

Provider

Client/s

Appendix 2 â Performance issues

Case study â Service provider

You have completed a quality assurance audit for a service agreement with a recruitment provider.

The audit revealed that the service provider (PeoplePower) is not providing service at an adequate level:

? Recruitment process is taking too long.

? On several occasions, the service provider has failed to complete the three required reference checks, delaying the appointments as the reference checks are a requirement for appointment under the organisationâs recruitment policy. The service provider states that other organisations only require two and the extra check provides a burden on their ability to act within the timeframes of the service agreement.

? There is confusion over coordinating roles of the service provider and the organisation.

? The provider is providing incorrect information on benefits and rewards and remuneration policy to employees.

? Training of personnel (as stipulated in SLA) is inadequate to business needs.

The poor performance of the service provider has been impacting on the morale of employees and negatively impacting the business.

Case study â Line manager

You have monitored the performance of line managers with respect to implementing business strategies. Your monitoring activities revealed that sales managers are not following recruitment procedures in the following manner:

? They are not submitting request forms in the required time frames.

? They are failing to complete person specification forms as per the required procedures.

As a result, the external service provider has referred unsuitable candidates to the organisation and has not met the timeframes specified in the agreement.

The service provider has noted that line managers have been delaying final decisions for up to three weeks; in breach of the service agreement. Line managers are complaining they donât have time to do the final selection checklists provided by HR and that is what is delaying them. They say the forms are time consuming and they donât really understand what to do with them.

The delays have been impacting on the operational capabilities of the business, which is unacceptable.

Case study â HR Officer

You have completed a quality assurance audit for a service level agreement with the business.

The audit revealed that the HR officer in the Sydney service department is not providing service at an adequate level in the following ways:

? Providing incorrect information on benefits and rewards and remuneration policy to employees.

? Providing inadequate advice on training.

? Not following the organisationâs performance management policy.

? Failing to live up to the spirit of partnering with managers to further business goals; not listening to needs of managers and customer-facing staff in order to meet customer needs; not effectively translating higher level business goals to operational measures such as developing workforce capability; not promoting general understanding of business goals and employee buy in.

The lack of acceptable performance has been impacting on the operational capabilities of the Sydney service department, which is unacceptable.

Appendix 3 â Action plan template

Activity

Timeline

Strategy/application of policy (if relevant)

Resources

Person

Policy

 

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In this assignment, students will complete an audience profile and will write an effective response using an appropriate medium, responding to an employee’s request for emergency leave. The written response will utilize effective document design techniques, including an appropriate font, an effective use of white space, and other formatting features such as lists, bold type, and italics, as needed. This assignment supports TCOs 1, 2, and 12. Here is the situation:You are an upper-level manager in a large metropolitan hotel. One of your assistant managers, Jeff Clarke, has left you a voicemail message requesting emergency leave for the upcoming holiday weekend. Here’s what the message said: “I’m calling to request emergency leave again for this weekend. I know I’ve had three emergency leaves in the last two months, but my grandma isn’t feeling well again, and she really needs me to take care of her. I’ll be in later tonight for my shift. Can you let me know then? Thanks.” You know from previous requests for time off that Jeff’s grandmother is coping with a debilitating illness. Your other assistant manager, Nina Hernandez, has covered for Jeff three times in the last two months, and has been looking forward to having this weekend off, as she is going out of town to celebrate her grandson’s first birthday. You are already on the schedule this weekend, and if you allow Jeff’s emergency leave, you’ll be short-staffed. To make matters worse, there’s a professional conference this weekend for electrical engineers at a nearby convention center, and many of the attendees will be staying at your hotel. This is the first time the convention center has directed attendees to your hotel, and if all goes well, this could mean a lot more business throughout the year. Jeff’s absences are becoming more and more of a problem. You could call him back on the phone to deny his request, but you’re starting to think you may need a written record of some sort to document the problem in case Jeff’s employment needs to be terminated. Human Resources at Corporate is always emphasizing the need for documentation. Complete the Required Audience Profile for Jeff, with the understanding that someone in Human Resources may be a secondary audience for this written response at a later date. Select an appropriate choice of medium—electronic or print. (See chapter 4 for guidance in selecting an appropriate medium.) Write a message to Jeff using an appropriate media choice denying his request and explaining the reasons why. You don’t want to fire Jeff, but you do want to be clear that you are denying the request. You really need his help this weekend. ENGL227 Week One Assignment – Audience ProfileThis audience profile is required as part of the week one assignment. Answer the questions below to create a thorough profile for your primary audience, Jeff Clarke, and your secondary audience, Human Resources. 1.

 

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In this assignment, students will pull together the change proposal project components they have been working on throughout the course to create a proposal inclusive of sections for each content focus area in the course. At the conclusion of this project, the student will be able to apply evidence-based research steps and processes required as the foundation to address a clinically oriented problem or issue in future practice.

Students will develop a 1,250-1,500 word paper that includes the following information as it applies to the problem, issue, suggestion, initiative, or educational need profiled in the capstone change proposal:

1. Background
2. Problem statement
3. Purpose of the change proposal
4. PICOT
5. Literature search strategy employed
6. Evaluation of the literature
7. Applicable change or nursing theory utilized
8. Proposed implementation plan with outcome measures
9. Identification of potential barriers to plan implementation, and a discussion of how these could be overcome
10. Appendix section, if tables, graphs, surveys, educational materials, etc. are created

Review the feedback from your instructor on the Topic 3 assignment, PICOT Statement Paper, and Topic 6 assignment, Literature Review. Use the feedback to make appropriate revisions to the portfolio components before submitting.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

RUBRIC:

Background

Background section is present, complete, and incorporates additional relevant details and critical thinking to engage the reader.

Problem Statement

Problem statement is present, complete, and incorporates additional relevant details and critical thinking to engage the reader.

Change Proposal Purpose

Purpose of change proposal is present, complete, and incorporates additional relevant details and critical thinking to engage the reader.

PICOT

PICOT is present, complete, and incorporates additional relevant details and critical thinking to engage the reader.

Literature Search Strategy

Literature search strategy is present, complete, and incorporates additional relevant details and critical thinking to engage the reader.

Literature Evaluation

Literature evaluation is present, complete, and incorporates additional relevant details and critical thinking to engage the reader.

Utilization of Change or Nursing Theory (2.2)

Theory utilization content is present, complete, and incorporates additional relevant details and critical thinking to engage the reader.

Proposed Implementation Plan with Outcome Measures (3.2)

Implementation plan is present, complete, and incorporates additional relevant details and critical thinking to engage the reader.

Identification of potential barriers to plan implementation, and a discussion of how these could be overcome (2.3)

Identification of potential barriers to plan implementation with a discussion component is present, complete, and incorporates additional relevant details and critical thinking to engage the reader.

Appendices Inclusive of Practice Immersion Clinical Documentation (1.2)

Appendices are present, complete, and incorporates additional relevant details and critical thinking to engage the reader.

Evidence of Revision

Evidence of incorporation of research critique feedback and revision is comprehensive and thoroughly developed.

Thesis Development and Purpose

Thesis is comprehensive and contains the essence of the paper. Thesis statement makes the purpose of the paper clear.

Argument Logic and Construction

Clear and convincing argument presents a persuasive claim in a distinctive and compelling manner. All sources are authoritative.

Mechanics of Writing (includes spelling, punctuation, grammar, language use)

Writer is clearly in command of standard, written, academic English.

Paper Format (use of appropriate style for the major and assignment)

All format elements are correct.

Documentation of Sources (citations, footnotes, references, bibliography, etc., as appropriate to assignment and style)

Sources are completely and correctly documented, as appropriate to assignment and style, and format is free of error.

 

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In this assignment, students will write about news or articles that focus on the subject of business ethics in communication. Students will demonstrate and reflect the impact and importance of ethics in communication. This assignment is worth 150 points and due by the end of Module 5.

Students are required to write 6 pages in length, including a cover page, table of contents, and reference page. The paper must follow APA format and include appropriate headings and sub-headings and at least five scholarly citations (e.g., peer-reviewed articles, textbook, etc.)

Suggested headings are listed below:

• Abstract
• Overview, Introduction, or Background
• Summary of news or articles
• Impact of Ethics in Communication
• Relevance of the content toward ethics and communication
• Consequences or impact to the subject, organization, and/or society
• Importance of Ethics in Business
• Discussion or Reflection
• Implication of lesson learned
• Conclusion
• References

Here are the mandatory components you will need for the paper:

Title page

Abstract page

Body (3 pages)

Reference (5)

this paper submit to

 

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In this assignment, the goal will be to analyze the patterns and trends within juvenile offenses. 

1. Be sure to define (operationalize) the term juvenile and the purpose of the scholarly activity. This may differ depending upon how you choose to conduct your analysis.
2. You will then evaluate the data based on the steps provided in the document located here. Be sure to identify multiple trends of offenses among juveniles by altering the parameters (variables) used in the analysis. As with adult crime, juvenile offenses are best measured through the use of three types (or sources) of information: official data, victim data, and self-report data.
3. Write at least two paragraphs that make a comparison that you have chosen for the analysis (e.g., one specific type of offense, trends for male versus female, etc.).
4. Write a paragraph that describes
   1. the most recent arrest numbers compared to five years ago and 20 years ago,
   2. the rate of delinquency (rate is different from raw numbers and must be calculated), and
   3. the general trend of delinquency (for your chosen subgroup) beginning around 1990 until present.
5. Include a graphic that compares at least two sets of data.
6. Write a thorough summary that includes the premise, importance to the course and/or field, and how the information will be applied.

The scholarly activity should be a minimum of two pages, not including the title and reference pages. You must use a minimum of three sources, which should be properly cited.

 

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