Hi, need to submit a 1000 words essay on the topic Case Study for Total Quality Management.

Ever since 9/11 this industry has seen radical changes and movements towards downsizing and cost cutting. A company in this industry that was able to maintain a high level of customer service is Orbitz Corporation. This paper provides two answers to discussion questions of the case study Customer Service Processes at Orbitz.

Mr. Patton was very satisfied with the level of service that he received. Corporations that provide good customer service are able to achieve higher levels of customer retention (Achievemax, 2009). There were various aspects of the experience Mr. Patton encountered which made him happy. First of all when he approached the company about the double billing problem the company was apologetic. After a short verification process which took a few minutes the firm admitted they were wrong. This is somewhat unusual because companies love to blame the customer. I once had a problem at an ATM that stole my money. I went to the bank and they claimed it was not their fault because they were the owners of the ATM and the protocol was for an investigation to occur. I was not satisfied with this response at all since all they had to do was contact the other bank that owned the ATM to check the video camera in order to verify that cash was not disbursed. Mr. Hatton was surprised that the company admitted the wrong doing so fast. Another dimension of the customer service at Orbitz that impressed Mr. Hatton was the short waiting time on the phone and the efficiency of their voicemail system. Inefficient voicemail system that keep routing the customer through way too many options typically anger customers to the point that at times the customer prefers to hang up than to continue the ordeal (Crestcapital, 2006). Another aspect of the customer service that impressed Mr. Hatton was that the company apologized for the mistake on various occasions. At the end of the process Orbitz send Mr. Hatton a letter apologizing with a

 

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Hi, need to submit a 1000 words essay on the topic Ceremony Response (written by Leslie Marmon Silko).

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Ceremony is a beautifully written story which combines poetry as well as prose to explain the reader its real meaning. It shows the importance of cultural and traditional values in a person’s life and how a person can recover from deep troubles if he properly understands his culture and sticks to his traditions. Tayo was a young lad who belonged to the Laguna Pueblo tribe. He was half white and half Native American. Tayo was his mother’s illegitimate child whom she abandoned at a very young age. She left him with her mother and sister who brought him up. Tayo did not have very memorable childhood as he had to listen to regular taunts from his aunt who used to remind him constantly about the shame that his mother had brought to the family. Tayo was scarred further by the atrocities that he witnessed in the Second World War while in Japan. He became mentally unstable during the war which was reflected by the fact when he was not ready to shoot one of the Japanese soldiers whom he felt was his uncle Josiah. He also lost his cousin Rocky during the war. Thus, the war worsened his condition and he became mentally ill and traumatized. Upon return, he was moved to an army hospital but this did not relieve his psychological problems. He became an alcoholic as the thoughts of his past haunted him. This did not help him forget about his past and it made him more physically and emotionally drained. Seeing his deteriorating condition, his grandmother brought him back and suggested spiritual Native American cures for him for which he went to see a man Ku’oosh. Ku’oosh referred Tayo to visit Betonie who would be able to carry out a stronger healing ceremony for him. Betonie gave him clues and ways that he would need to accomplish him to fully recover from his trauma. Tayo followed his path and stayed away from the things that reminded him of war. He gathered himself and found the cattle that belonged to his uncle and started his life once again. His enemies got doomed and he recovered from his losses. Ceremony is a story which speaks about family bonds and the impact that one’s family can have on the life of an individual. Tayo could have lived a better life if he would have received proper love and care from his mother. He would also have been raised in a better way had he been not mentally tortured by his aunt. Despite of these shortcomings, it also needs to be assessed that Tayo was only able to recover because of the support of his family members. His grandmother was very supportive of him and she wanted Tayo to lead a normal life. Furthermore, it was his uncle who took him to Betonie for the healing ceremony. Thus, it was his family’s assistance which brought him back to normal and he was able to get rid of his problems. Reading about the family bonds in the story reminds me of my family and the love and support that they always offer me in times of difficulties. I can relate to Tayo and his insecurities when he was far away from his family at war and at the hospital. I felt the same when I had to come to complete my studies in the United States. I became very depressed and suffered from stress. But it was my family’s love and support which helped me recover from my difficulties. Thus, Tayo’s recovery from the difficulties that he was facing with the assistance of his grandmother and family reflect upon my revival as well.

 

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Hi, need to submit a 1000 words essay on the topic CIPD NO.3.

sions in appropriate time while keeping in consideration the important factors that can help in making better decisions or factors that can be effected due to a certain decision made. It is more than often that decisions go wrong and business suffers (Kurtz & Snowden, 2003). This dilemma is not new in organizations and it is important that while making decisions one must.

The objective of the learning session is to enhance the decision making abilities of middle and senior managers of the organization, enabling them to make efficient decisions while keeping important environmental factors in consideration. Decision making is the most valued commodity these days and successful leaders aspire to improve their decision making abilities and consistently look for variables that can help them in making more informed decisions. Bad decision making can hurt the repute of the company, result in loss of revenue and lower down the employee morale while good decision making can bring wonders to the organization (Kurtz & Snowden, 2003).

Using Cynefin framework, the trainer shall introduce the four decision making situations with appropriate action plans for each while differentiating between ordered and unordered scenarios (Snowden. 2000). A further explanation of how a particular decision delayed can move the issue in to complicated, complex or chaotic situations. Such a transition in situations occur due to wrong assessments, delays and conservative actions.

The session also includes use of technology where employees are introduced to software that can help in making better decisions. Software like Microsoft office including project server, Visio and others. Identifying the context is an important aspect of decision making once identified the problem can be resolved by devising the appropriate solution.

The learning and development activities used in the learning session on framework for decision making are appropriate because they promote experiential learning, by

 

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Hi, need to submit a 1000 words essay on the topic Comparative Legal System.

Promissory estoppel brings principles of fairness and equity into the equation for the first time and lowers the bar to allow more informal arrangements to have force of law. While it would an overstatement to say that estoppel undermines common law rules of consideration—because courts have discretion whether to apply the doctrine or not—it certainly alters the significance of consideration in contract-making.

The doctrine of promissory estoppel prevents a party in a legal relationship from withdrawing a promise made to another party if the latter has relied on that promise and acted upon it to his or her detriment. This doctrine was resurrected after many decades in obscurity by Lord Denning in Central London Property Trust Ltd v. High Trees House Ltd [1947] KB 130. In this case High Trees House leased a block of flats for a rate £2500 per year from Central London Property Trust. Because of the war and the German bombing of London it was very hard to find people to live in the flats and High Trees was losing a lot of money. In 1940, the parties made an agreement in writing to reduce the rent by half. The period of time that this reduction was to last, however, was not clear. Over the next five years, High Trees paid the reduced rate. Then, in 1945, the flats were more popular and full again. There was a disagreement between the two parties and Central London sued for payment of the full rental costs. In his ruling, Lord Denning wrote:

I am satisfied that a promise such as that to which I have referred is binding and the only question remaining for my consideration is the scope of the promise in the present case. I am satisfied on all the evidence that the promise here was that the ground rent should be reduced to 1,250l. a year as a temporary expedient while the block of flats was not fully, or substantially fully let, owing to the conditions prevailing . . . I am satisfied that the promise was understood by all parties only to apply under the

 

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Hi, need to submit a 1000 words essay on the topic Compare and contrast the book with other materials.

d that women were underrepresented in the work place because most of the jobs in the factories require a lot of physical energy making women unfit for these jobs. However, today with the major advancements in technology, a lot of jobs do not call for physical energy. This means that both women and men work well without difficulties. However, it is observed that even in these jobs, women are still underrepresented. I agree with the author that there is need to increase the diversity in the workplace by having an equal representation of both genders. It is true that both men and women have their biological differences, this also influences their perspectives and this can be tapped to get better performance at the work place. Women are also the care givers and homemakers. this should not be used as an excuse of not giving them jobs. However, I tend to disagree with the author that men should not be obligated to support their spouses. This is because the systems that already exist favor the male gender and removal of spousal support would only make the situation of the women worse. There is a need to have a complete overhaul of the current system and ensure that women get equal opportunities as the men and they would be able to support themselves. The salaries also need to be harmonized because you would observe in many instances women are given lower wages and salaries despite performing similar tasks to their male counterparts.

The letter from Birmingham jail by Martin Luther King Junior is a justification of the nonviolent action that was being taken by Luther follow in Birmingham. The clergymen in the south have termed the move as untimely and unwise. According to him, the measures that the back people were conducting in order to have their rights given to them is incomparable to the injustices that the whites had metered towards the blacks. He says that they had burned down their houses, enslaved them and the segregation in Birmingham was worse than any other

 

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