Why is it important to incorporate a theory or model related to change when implementing practice changes? Does the benefit of incorporating a change model outweigh the time and effort it took to include it? 

 

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Resources: The five-step planning process covered in the course and the Sample Business Proposal example

Consider the following scenario:

As the manager of a busy call center for a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction.

Using the Sample Proposal Template example, write a 700- to 1,050-word proposal.

Address the following in your proposal:

• Explain why teams are essential in a health care organization.
• Explain how other industries use teams.
  • How are they used in other industries, such as aviation, auto racing, or the military?
  • What best practices from other industries could be applied in the health care industry?
• Explain strategies you will use to create an effective team that can help you improve efficiency and customer service in your department.
• Explain organizational processes that will impact or influence the decision making process to improve efficiency and customer service.
• Explain what resources or tools can be offered to your staff to help with efficiency and customer service using the additional funds available.

Cite 3 references to support your position. One reference may be the course textbook.

Format your proposal according to APA guidelines.

 

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In an emergency evacuation of patients, training plays an important role. Here is an incidence of emergency evacuation of Phillips County Regional Medical Center discussed by Vogt and Sorenson (1999):

Shortly after 1:00 p.m. on Thursday, May 8, 1997, clouds of foul-smelling smoke began pouring from an herbicide and pesticide packaging plant in West Helena, Arkansas. An alert was sounded, employees evacuated, and the West Helena fire department was called. As three firefighters prepared to enter the plant, the chemical compounds exploded, collapsing a solid concrete block wall, and killing all three firefighters. As the odorous smoky cloud drifted away from the plant, authorities ordered residents in a 2-mile area downwind of the plant to evacuate and those in the 2- to 3-mile zone to shelter in . . . The findings indicate that 90% of those that were told to evacuate did so but only 27% of those told to shelter-in-place did so, with 68% opting to evacuate instead. The implications of these findings for emergency managers is that people will likely choose to evacuate when both warnings to evacuate and warnings to shelter are issued to residents in close proximity to each other (Abstract section, para. 1).

The evacuation of the medical center was facilitated by efforts taken 6 months earlier to update the hospital’s evacuation plan and reconfirm support agreements for relocation sites and supplies. At that time of updating the plan, the entire staff had also participated in a mock drill. When the safety officer observed the buildings across the highway being evacuated and started questioning officials on the possibility of also being evacuated, evacuation plans familiar to staff were in place and had been practiced. When the Director of Nursing gave the “Code White” alert (the signal that an evacuation to an off-site facility would follow) staff was amply prepared to move patients (p. 11).

Interviews with staff indicated that all patients that could be discharged were sent home with a physician’s nurse. Another four or five patients (the most seriously ill) were transferred to a hospital about a half hour away. The majority of the patients 11 (approximately 17) in the rehabilitation unit were transferred to a vacant wing of the Crestpark Nursing home accompanied by hospital support staff. Only one maternity patient evacuated to the Phillips College—Community College where the hospital staff had evacuated and opened emergency room services. The evacuation of patients began at 1:40 p.m. and all patients (except for two on ventilators and one being stabilized in the emergency room) were out 55 minutes later. The remaining three patients were evacuated 15 minutes later. A variety of vehicles transported patients—vans, school buses, ambulances, private cars, and mortuary services. As a precaution, National Guard personnel provided security at the evacuated hospital (pp. 11–12).

On the basis of your understanding on the topic, answer the following questions regarding the incidence of emergency evacuation mentioned above:

What does this study tell you about the lack of training for the community?

Why is communication and education of the community important in saving lives?

Was the community clear on what the procedures were? How?

Why was the evacuation of the hospital so successful?

How important are external relationships with other agencies to having an efficient evacuation plan?

Your review should be at least 2- to 3-page Microsoft Word document, not counting the cover page or the reference page.

Support your responses with reasoning and examples.

Cite any sources in APA format.

Reference:

Vogt, B. M., & Sorenson, J. H. (1999). Description of survey data regarding the

           chemical repacking plant accident, West Helena, Arkansas. Retrieved from

           http://orise.orau.gov/csepp/publications/files/DescriptSurveyV3.pdf

 

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Write a 1 page paper on an article regarding the theory of Patricia Brenner. Please include your reference.

Do one page.

Provide one citation in APA format.

 

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Every week, students must complete 100 Management QBank questions in tutor mode and

submit the certificate of completion to the course faculty. By week 13, students should have completed 1300 questions. A 75-questions exam mode assessment and obtain a passing score of 80% or higher to receive full credit for this activity. Students are allowed to repeat this exam only once to achieve a higher score. The highest score will be considered for the assignment. In addition, students must complete all questions in the Qbank Patient Management to receive the 15%. Students must comply with all the above requirements or receive a grade of zero for this assignment.

 

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